SMS notifications sent to the Republic of Ireland users are marked as 'Likely Scam'

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • Component/s: Subscribers - SMS
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      There has been a recent change in the Republic of Ireland regarding communication regulation that all SMS sent by non-registered numbers are marked as 'Likely Scam'. The change states:

      Notifications are sent, and the content is correct, such as incident creation or resolution. However, the label indicates it's a scam.

      Steps to Reproduce

      1. Have SMS notifications enabled
      2. Create a new incident
      3. Mark to send notifications
      4. Finish the incident creation

      Expected Results

      Users located in the Republic of Ireland receive the notification from Statuspage.

      Actual Results

      Users receive an SMS saying 'Likely Scam' with the Statuspage content.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Vartul Gupta
            Reporter:
            Leonardo Barrios
            Votes:
            2 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated: