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  1. Sourcetree for Windows
  2. SRCTREEWIN-8051

SourceTree 2.3.1.0 crashes on start

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 2.3.5.0
    • 2.3.1.0
    • General
    • None

    • Windows 10 build 16299.15

    • Severity 1 - Critical

      SourceTree crashes on start with the following message in %LocalAppData\Atlassian\SourceTree\sourcetree.log:

      ERROR [2017-10-12 13:27:36,296] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
      ERROR [2017-10-12 13:27:36,441] [1] [SourceTree.App] [OnStartup] - Failed to start
      System.NullReferenceException: Object reference not set to an instance of an object.
         at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
         at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
         at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
         at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
         at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
         at SourceTree.AppRoot.RunPreFlightChecks()
         at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
         at SourceTree.App.OnStartup(StartupEventArgs e)

        1. sourcetree.log
          1 kB

            [SRCTREEWIN-8051] SourceTree 2.3.1.0 crashes on start

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JAC Bug Workflow v3 [ 3453404 ] New: SRCTREE JAC Bug Workflow [ 3744121 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: SourceTree Bug Workflow [ 2452457 ] New: JAC Bug Workflow v3 [ 3453404 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]

            mykolad added a comment -

            I checked 2.3.5.0 and it seems really have resolved the issue. Now SourceTree app can start.

            Thank you.

            mykolad added a comment - I checked 2.3.5.0 and it seems really have resolved the issue. Now SourceTree app can start. Thank you.
            minnsey made changes -
            Fix Version/s New: 2.3.5.0 [ 75157 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]
            minnsey made changes -
            Link New: This issue duplicates SRCTREEWIN-7898 [ SRCTREEWIN-7898 ]

            minnsey added a comment -

            Hi we have just started rolling out a fix for this issue. Please see SRCTREEWIN-7898 for workarounds or download the new installer directly from here: https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

            minnsey added a comment - Hi we have just started rolling out a fix for this issue. Please see SRCTREEWIN-7898 for workarounds or download the new installer directly from here: https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe
            mykolad made changes -
            Attachment New: sourcetree.log [ 295263 ]
            mykolad created issue -

              Unassigned Unassigned
              58b5e91aeea4 mykolad
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: