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  1. Sourcetree for Windows
  2. SRCTREEWIN-7565

Crash when trying to log into Atlassian account during setup

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    Details

    • Type: Bug
    • Status: Needs Triage (View Workflow)
    • Priority: Highest
    • Resolution: Unresolved
    • Affects Version/s: 2.1.2.5
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Environment:

      Windows

    • Symptom Severity:
      Severity 1 - Critical

      Description

      I have previously had an older version of SourceTree on this computer. I uninstalled that version and am trying to install the newest version. When I click "Use an existing account", this shows up and the program then exits.

      In Event Viewer, I get these errors:

      Application: SourceTree.exe
      Framework Version: v4.0.30319
      Description: The process was terminated due to an unhandled exception.
      Exception Info: System.Runtime.InteropServices.SEHException
      at MS.Utility.FrugalStructList`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Add(System.__Canon)
      at System.Windows.Media.GeometryCollection.AddWithoutFiringPublicEvents(System.Windows.Media.Geometry)
      at System.Windows.Media.GeometryCollection.System.Collections.IList.Add(System.Object)
      at MS.Internal.Xaml.Runtime.ClrObjectRuntime.Add(System.Object, System.Xaml.XamlType, System.Object, System.Xaml.XamlType)
      at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentCollection(MS.Internal.Xaml.Context.ObjectWriterContext)
      at System.Xaml.XamlObjectWriter.WriteEndObject()
      at System.Windows.TemplateContent.TrySharingProperty(System.Xaml.XamlReader, System.Xaml.XamlType, System.String, MS.Utility.FrugalObjectList`1<System.Xaml.NamespaceDeclaration>, System.Nullable`1<System.Windows.PropertyValue> ByRef)
      at System.Windows.TemplateContent.ParseNode(System.Xaml.XamlReader, StackOfFrames, System.Collections.Generic.List`1<System.Windows.PropertyValue>, Int32 ByRef, System.Object ByRef)
      at System.Windows.TemplateContent.ParseNodes(StackOfFrames, System.Collections.Generic.List`1<System.Windows.PropertyValue>, Int32 ByRef)
      at System.Windows.TemplateContent.ParseTree(StackOfFrames, System.Collections.Generic.List`1<System.Windows.PropertyValue>, Int32 ByRef)
      at System.Windows.TemplateContent.ParseXaml()
      at System.Windows.FrameworkTemplate.set_Template(System.Windows.TemplateContent)
      at MS.Internal.Xaml.Runtime.ClrObjectRuntime.SetValue(System.Object, System.Xaml.XamlMember, System.Object)
      at System.Xaml.XamlObjectWriter.Logic_ApplyPropertyValue(MS.Internal.Xaml.Context.ObjectWriterContext, System.Xaml.XamlMember, System.Object, Boolean)
      at System.Xaml.XamlObjectWriter.Logic_DoAssignmentToParentProperty(MS.Internal.Xaml.Context.ObjectWriterContext)
      at System.Xaml.XamlObjectWriter.WriteEndMember()
      at System.Windows.Markup.WpfXamlLoader.TransformNodes(System.Xaml.XamlReader, System.Xaml.XamlObjectWriter, Boolean, Boolean, Boolean, System.Xaml.IXamlLineInfo, System.Xaml.IXamlLineInfoConsumer, MS.Internal.Xaml.Context.XamlContextStack`1<System.Windows.Markup.WpfXamlFrame>, System.Windows.Markup.IStyleConnector)
      at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
      at System.Windows.ResourceDictionary.CreateObject(System.Windows.Baml2006.KeyRecord)
      at System.Windows.ResourceDictionary.OnGettingValue(System.Object, System.Object ByRef, Boolean ByRef)
      at System.Windows.ResourceDictionary.OnGettingValuePrivate(System.Object, System.Object ByRef, Boolean ByRef)
      at System.Windows.ResourceDictionary.GetValueWithoutLock(System.Object, Boolean ByRef)
      at System.Windows.ResourceDictionary.GetValue(System.Object, Boolean ByRef)
      at System.Windows.DeferredResourceReference.GetValue(System.Windows.BaseValueSourceInternal)
      at System.Windows.DeferredAppResourceReference.GetValue(System.Windows.BaseValueSourceInternal)
      at System.Windows.StaticResourceExtension.TryProvideValueInternal(System.IServiceProvider, Boolean, Boolean)
      at System.Windows.StaticResourceExtension.ProvideValueInternal(System.IServiceProvider, Boolean)
      at MS.Internal.Xaml.Runtime.ClrObjectRuntime.CallProvideValue(System.Windows.Markup.MarkupExtension, System.IServiceProvider)
      at System.Xaml.XamlObjectWriter.Logic_ProvideValue(MS.Internal.Xaml.Context.ObjectWriterContext)
      at System.Xaml.XamlObjectWriter.Logic_AssignProvidedValue(MS.Internal.Xaml.Context.ObjectWriterContext)
      at System.Xaml.XamlObjectWriter.WriteEndMember()
      at System.Windows.FrameworkTemplate.LoadTemplateXaml(System.Xaml.XamlReader, System.Xaml.XamlObjectWriter)
      at System.Windows.FrameworkTemplate.LoadTemplateXaml(System.Xaml.XamlObjectWriter)
      at System.Windows.FrameworkTemplate.LoadOptimizedTemplateContent(System.Windows.DependencyObject, System.Windows.Markup.IComponentConnector, System.Windows.Markup.IStyleConnector, System.Collections.Generic.List`1<System.Windows.DependencyObject>, System.Windows.UncommonField`1<System.Collections.Hashtable>)
      at System.Windows.FrameworkTemplate.LoadContent(System.Windows.DependencyObject, System.Collections.Generic.List`1<System.Windows.DependencyObject>)
      at System.Windows.StyleHelper.ApplyTemplateContent(System.Windows.UncommonField`1<System.Collections.Specialized.HybridDictionary[]>, System.Windows.DependencyObject, System.Windows.FrameworkElementFactory, Int32, System.Collections.Specialized.HybridDictionary, System.Windows.FrameworkTemplate)
      at System.Windows.FrameworkTemplate.ApplyTemplateContent(System.Windows.UncommonField`1<System.Collections.Specialized.HybridDictionary[]>, System.Windows.FrameworkElement)
      at System.Windows.FrameworkElement.ApplyTemplate()
      at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
      at System.Windows.UIElement.Measure(System.Windows.Size)
      at System.Windows.Interop.HwndSource.SetLayoutSize()
      at System.Windows.Interop.HwndSource.set_RootVisualInternal(System.Windows.Media.Visual)
      at System.Windows.Window.SetRootVisual()
      at System.Windows.Window.SetRootVisualAndUpdateSTC()
      at System.Windows.Window.SetupInitialState(Double, Double, Double, Double)
      at System.Windows.Window.CreateSourceWindow(Boolean)
      at System.Windows.Window.ShowHelper(System.Object)
      at System.Windows.Window.ShowDialog()
      at SourceTree.UI.Interaction.AtlassianAccountUserInteractionManager.Login()
      at SourceTree.UI.ViewModel.Welcome.AtlassianAccountStageViewModel.ValidateInteractively()
      at SourceTree.UI.ViewModel.Welcome.WelcomeWizardWindowViewModel+<Next>d__37.MoveNext()
      at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Start[[SourceTree.UI.ViewModel.Welcome.WelcomeWizardWindowViewModel+<Next>d__37, SourceTree.UI.Window.Welcome.Wpf, Version=2.1.2.5, Culture=neutral, PublicKeyToken=null]](<Next>d__37 ByRef)
      at SourceTree.UI.ViewModel.Welcome.WelcomeWizardWindowViewModel.Next()
      at System.Windows.WeakEventManager+ListenerList`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].DeliverEvent(System.Object, System.EventArgs, System.Type)
      at System.Windows.WeakEventManager.DeliverEvent(System.Object, System.EventArgs)
      at SourceTree.UI.ViewModel.Welcome.AbstractStage.Next()
      at SourceTree.ViewModel.Utils.CommandSink.ExecuteCommand(System.Windows.Input.ICommand, System.Object, Boolean ByRef)
      at SourceTree.ViewModel.Utils.CommandSinkBinding.<set_CommandSink>b__3_1(System.Object, System.Windows.Input.ExecutedRoutedEventArgs)
      at System.Windows.Input.CommandBinding.OnExecuted(System.Object, System.Windows.Input.ExecutedRoutedEventArgs)
      at System.Windows.Input.CommandManager.ExecuteCommandBinding(System.Object, System.Windows.Input.ExecutedRoutedEventArgs, System.Windows.Input.CommandBinding)
      at System.Windows.Input.CommandManager.FindCommandBinding(System.Windows.Input.CommandBindingCollection, System.Object, System.Windows.RoutedEventArgs, System.Windows.Input.ICommand, Boolean)
      at System.Windows.Input.CommandManager.FindCommandBinding(System.Object, System.Windows.RoutedEventArgs, System.Windows.Input.ICommand, Boolean)
      at System.Windows.Input.CommandManager.OnExecuted(System.Object, System.Windows.Input.ExecutedRoutedEventArgs)
      at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
      at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
      at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
      at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
      at System.Windows.Input.RoutedCommand.ExecuteImpl(System.Object, System.Windows.IInputElement, Boolean)
      at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(System.Windows.Input.ICommandSource, Boolean)
      at System.Windows.Controls.Primitives.ButtonBase.OnClick()
      at System.Windows.Controls.Button.OnClick()
      at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
      at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
      at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
      at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
      at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
      at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
      at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
      at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
      at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
      at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
      at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
      at System.Windows.Input.InputManager.ProcessStagingArea()
      at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
      at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
      at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
      at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
      at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
      at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
      at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
      at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
      at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
      at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
      at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
      at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
      at System.Windows.Window.ShowHelper(System.Object)
      at System.Windows.Window.ShowDialog()
      at SourceTree.UI.OnboardingManager.Run()
      at SourceTree.AppRoot.OnboardIfRequired()
      at SourceTree.AppRoot.OnStartup(System.Windows.StartupEventArgs)
      at SourceTree.App.OnStartup(System.Windows.StartupEventArgs)
      at System.Windows.Application.<.ctor>b__1_0(System.Object)
      at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
      at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
      at System.Windows.Threading.DispatcherOperation.InvokeImpl()
      at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
      at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
      at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
      at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
      at System.Windows.Threading.DispatcherOperation.Invoke()
      at System.Windows.Threading.Dispatcher.ProcessQueue()
      at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
      at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
      at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
      at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
      at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
      at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
      at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
      at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
      at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
      at System.Windows.Application.RunDispatcher(System.Object)
      at System.Windows.Application.RunInternal(System.Windows.Window)
      at SourceTree.App.Main()
      
      Faulting application name: SourceTree.exe, version: 2.1.2.5, time stamp: 0x59354ffa Faulting module name: clr.dll, version: 4.6.1055.0, time stamp: 0x563c12de Exception code: 0xc0000006 Fault offset: 0x0000000000017c1f Faulting process ID: 0xb328 Faulting application start time: 0x01d2f4870b177cc1 Faulting application path: C:\Users\aaron\AppData\Local\SourceTree\app-2.1.2.5\SourceTree.exe Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll Report ID: 42554de6-fe35-4d6f-a774-053a6ecc5d99 Faulting package full name: Faulting package-relative application ID:
      
      Windows cannot access the file C:\Windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\943a5fe783e766d5971bc8dc6b60e479\PresentationCore.ni.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program SourceTree because of this error. Program: SourceTree File: C:\Windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\943a5fe783e766d5971bc8dc6b60e479\PresentationCore.ni.dll The error value is listed in the Additional Data section. User Action 1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again. 2. If the file still cannot be accessed and - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted. - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer. 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER. 4. If the problem persists, restore the file from a backup copy. 5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance. Additional Data Error value: C000009C Disk type: 3
      

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            Assignee:
            Unassigned Unassigned
            Reporter:
            cfee00671fb2 Aaron Sturmfels
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              Created:
              Updated: