• Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 2.6.10
    • 1.10.19.1, 2.3.5.0
    • General
    • Windows 7, Internet connection via proxy with username/password.

       

    • Severity 1 - Critical

      The new online installer will try to download modules from the internet, which does not work if someone is behind a proxy server. It does not use system proxy settings or support manual proxy settings.

      This means it is not usable inside company networks with proxy configuration.

            [SRCTREEWIN-6902] Installer does not work behind a Proxy

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JAC Bug Workflow v3 [ 3452188 ] New: SRCTREE JAC Bug Workflow [ 3742350 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: SourceTree Bug Workflow [ 1647622 ] New: JAC Bug Workflow v3 [ 3452188 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            minnsey made changes -
            Fix Version/s New: 2.6.10 [ 81401 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Verified [ 10005 ] New: Resolved [ 5 ]

            minnsey added a comment -

            Hi

            We believe we have fixed the issues with respect to the standard installer and interactions with proxy servers. Please try version 2.6.10.

            Additionally we now provide an MSI installer, this still requires online registration, but no longer attempts to download Git or Mercurial and bundles any other tools it requires. It can be downloaded from https://www.sourcetreeapp.com/enterprise

            minnsey added a comment - Hi We believe we have fixed the issues with respect to the standard installer and interactions with proxy servers. Please try version 2.6.10. Additionally we now provide an MSI installer, this still requires online registration, but no longer attempts to download Git or Mercurial and bundles any other tools it requires. It can be downloaded from  https://www.sourcetreeapp.com/enterprise

            Perhaps Atlassian could at least provide a least of tools that are downloaded during the "Install tools" step?

            James McGuire added a comment - Perhaps Atlassian could at least provide a least of tools that are downloaded during the "Install tools" step?
            minnsey made changes -
            Labels Original: enterprise installation New: enterprise installation proxy

            Is this related to SRCTREEWIN-6890 ?

            James McGuire added a comment - Is this related to SRCTREEWIN-6890 ?
            minnsey made changes -
            Labels Original: installation New: enterprise installation
            minnsey made changes -
            Affects Version/s New: 2.3.5.0 [ 75157 ]

            en_ddragut added a comment - - edited

            I found clicking Skip Setup button (bottom left) will skip downloading the Mercurial package.

            en_ddragut added a comment - - edited I found clicking  Skip Setup  button (bottom left) will skip downloading the Mercurial package.

              Unassigned Unassigned
              f28cf219e1f7 Stefan Sommerfeld
              Affected customers:
              8 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: