Corrupted user.config file prevents SourceTree from starting.

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    • Type: Bug
    • Resolution: Fixed
    • Priority: High
    • None
    • Affects Version/s: 1.9.6.1
    • Component/s: None
    • Environment:

      Standard home built PC running Windows 10 with all updates. No mods like overclocking etc.

       

    • Severity 1 - Critical

      TL;DR: If the user.config file gets corrupted, SourceTree 1.9.6.1 will not start.

       

      I tried to put details in my question https://answers.atlassian.com/questions/44095261

       

      Copy/pate:

       

      My PC (running Win 10 with latest updates) shut down hard from a sudden power off (human error).

      I click on the SourceTree icon and it does ... nothing. No message. Just no start. I click on the icon, get the busy symbol for a moment, and nothing.

      I did a complete uninstall and install with the latest SourceTree 1.9.6.1 with no change in behavior.

       

      I was eventually able to solve the problem with the following (again, copy/paste):

       

      I found that the file

       

      \Users\<username>AppData\Local\Atlassian\SourceTree.exe_Url_<randomstring>\1.9.6.1\user.config

      was corrupted. Instead of being full of XML, most of the file was full of zeroes (0x00).

       

      I copied the user.config file from the 1.9.6.0 sibling directory. I've lost some settings but SourceTree is working again.

       

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        2. image-2021-06-30-17-40-19-146.png
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            Assignee:
            Unassigned
            Reporter:
            Sophie
            Votes:
            4 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: