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  1. Sourcetree for Windows
  2. SRCTREEWIN-4803

Installer crash after Atlassian Account password entered

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • 1.8.2
    • General
    • None
    • Windows 8.1

    Description

      Updating from version 1.6.14.0 to 1.8.2.2:

      • I was asked to enter my Atlassian account info.
      • entered incorrect username and password
      • found my correct username, but entered in an incorrect password.
      • was presented with a "Password has expired" prompt above the user and pass entry fields, which I dismissed incorrectly as an "incorrect password" prompt.
      • left dialog window open and opened web browser
        • looked up my correct password via my LastPass account
        • logged into my Bitbucket account with correct credentials and then noticed the same "Password has expired" prompt, this time noticing it for what it was.
        • updated my password via the web interface (Bitbucket site)
      • returned to the SoureceTree installer.
      • entered correct credentials and hit "Next" button
      • it appeared to have accepted my credentials and was continuing to the next screen (I don't recall what it was, sorry)
      • got the crash message and was encouraged to submit a bug

      Expected behavior: SourceTree installer would continue after entering recently updated and valid Atlassian Account credentials
      Actual behavior: After entering valid credentials which happened to be updated outside of the installer, it crashed.

      attached: 2016-02-24 pete-goembel sourcetree.log

      Attachments

        1. 2016-02-24 pete-goembel sourcetree.log
          515 kB
          Peter Goembel
        2. 2016-02-24 pete-goembel sourcetree.log
          12 kB
          Peter Goembel
        3. sourcetree.log
          2 kB
          Peter Goembel
        4. 2016-02-24 02_41_02-SourceTree.png
          19 kB
          Peter Goembel

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              Unassigned Unassigned
              6d1bae4315b5 Peter Goembel
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                Created:
                Updated:
                Resolved: