SourceTree has stopped working

XMLWordPrintable

    • Type: Bug
    • Resolution: Obsolete
    • Priority: Medium
    • None
    • Affects Version/s: 1.6.14
    • Component/s: Stash
    • Environment:

      Windows 7

    • Severity 2 - Major

      When trying to launch SourceTree I get a window stating that SourceTree has stopped working. Detail text from the window is as follows:

      Problem signature:
      Problem Event Name: APPCRASH
      Application Name: SourceTree.exe
      Application Version: 1.6.14.0
      Application Timestamp: 54ea9dbe
      Fault Module Name: clr.dll
      Fault Module Version: 4.0.30319.34209
      Fault Module Timestamp: 5348a1ef
      Exception Code: c0000005
      Exception Offset: 000000000006e8ad
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: f59f
      Additional Information 2: f59faa50f8d3e81dccd8645ef4f356a5
      Additional Information 3: db9e
      Additional Information 4: db9ee0540a03f880e0379ac2db00901f

      These are steps I've taken to try to resolve:

      • "Repair" from the installer
      • Uninstall/reinstall (with reboot in between)
      • Uninstalled, manually removed .../Program Files/Atlassian, manually removed sourcetree from registry, then reinstalled

        1. Selection_327.png
          Selection_327.png
          25 kB
        2. sourcetree.log
          13 kB

            Assignee:
            Unassigned
            Reporter:
            Paul Zurlinden
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: