cannot use sourcetree due to illegible error message

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    • Type: Bug
    • Resolution: Obsolete
    • Priority: Medium
    • None
    • Affects Version/s: 1.6.3
    • Component/s: Git, Stash
    • None
    • Environment:

      Windows 7

    • Severity 1 - Critical

      Any attempt to clone or checkout a branch using Stash 'checkout with Sourcetree' or 'Clone with Sourcetree' results in an error message on the Sourcetree URL Actions window.
      Same if I try to start the clone via Sourcetree menu options.

      The error message says "This is not a valid source path/URL", with a details button next to it. When I click details, I get a truncated message "fatal: Cannot change to 'C:/Users/charlie.stott.ECC/..': Permission denied"

      As you see, this message contains a truncated parameter and I cannot expand the window or message box to see the full message.

      I have removed all mentions of the partial path from my settings.

      I have tried system and embedded versions of git and mercurial, enabled them, and relocated the global ignore lists.

      When I try to clone from sourcetree menus, I get the same error and details button, and same details shown when i click the button. When I try to change the URL (trying ssh://.. http://.. https://..), the message flashes to ... then gives the same error.

      Please tell me what sourcetree is looking for down this path and how I can fix this problem.

      Sourcetree is being used by my entire team, but I cannot get past this error, neither can my sysadmin find any problem.

      I have searched for a solution and found many people with similar issues, but no resolution, other than reinstall (which I have tried) and pointers to ssh and git settings.

      I can use git on the command line with or without ssh. This implies that stash, git and ssh are all working just fine.

      I am sure it is a simple matter, but without knowing the full path that is problematic, I cannot find any way to fix myself.

        1. st1_screenshot.png
          37 kB
          Charlie Stott
        2. st2_screenshot.png
          22 kB
          Charlie Stott
        3. st3_screenshot.png
          101 kB
          Charlie Stott
        4. st4_screenshot.png
          135 kB
          Charlie Stott

            Assignee:
            Unassigned
            Reporter:
            Charlie Stott
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              Created:
              Updated:
              Resolved: