An error occurred attempting to install SourceTree.

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    • Type: Bug
    • Resolution: Answered
    • Priority: Medium
    • None
    • Affects Version/s: None
    • Component/s: None
    • None
    • Environment:

      Windows 7

      An error occurred trying to download 'http://downloads.atlassian.com/software/sourcetree/windows/SourceTree.application'.

      See the setup log file located at 'C:\Users\Michael\AppData\Local\Temp\VSDB273.tmp\install.log' for more information.

      ---------------------------------------
      install.log
      ---------------------------------------

      The following properties have been set:
      Property: [AdminUser] = true

      {boolean}
      Property: [InstallMode] = HomeSite {string}
      Property: [NTProductType] = 1 {int}
      Property: [ProcessorArchitecture] = AMD64 {string}
      Property: [VersionNT] = 6.1.1 {version}
      Running checks for package 'Microsoft .NET Framework 4.5 (x86 and x64)', phase BuildList
      Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
      Unable to read registry value
      Not setting value for property 'DotNet45Full_TargetVersion'
      The following properties have been set for package 'Microsoft .NET Framework 4.5 (x86 and x64)':
      Running checks for command 'DotNetFX45\dotNetFx45_Full_x86_x64.exe'
      Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
      Result of checks for command 'DotNetFX45\dotNetFx45_Full_x86_x64.exe' is 'Bypass'
      Running checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe'
      Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
      Skipping ByPassIf because Property 'DotNet45Full_TargetVersion' was not defined
      Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
      Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
      Result of running operator 'ValueEqualTo' on property 'ProcessorArchitecture' and value 'IA64': false
      Result of checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe' is 'Install'
      'Microsoft .NET Framework 4.5 (x86 and x64)' RunCheck result: Install Needed
      EULA for components 'Microsoft .NET Framework 4.5 (x86 and x64)' was accepted.
      Copying files to temporary directory "C:\Users\Michael\AppData\Local\Temp\VSDB273.tmp\"
      Downloading files to "C:\Users\Michael\AppData\Local\Temp\VSDB273.tmp\"
      (6/03/2013 1:34:15 PM) Downloading 'DotNetFX45\dotNetFx45_Full_setup.exe' from 'http://go.microsoft.com/fwlink/?linkid=249113' to 'C:\Users\Michael\AppData\Local\Temp\VSDB273.tmp\'
      Download completed at 6/03/2013 1:34:20 PM
      Verifying file integrity of C:\Users\Michael\AppData\Local\Temp\VSDB273.tmp\DotNetFX45\dotNetFx45_Full_setup.exe
      WinVerifyTrust returned 0
      File trusted
      Running checks for package 'Microsoft .NET Framework 4.5 (x86 and x64)', phase BeforePackage
      Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
      Unable to read registry value
      Not setting value for property 'DotNet45Full_TargetVersion'
      The following properties have been set for package 'Microsoft .NET Framework 4.5 (x86 and x64)':
      Running checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe'
      Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
      Skipping ByPassIf because Property 'DotNet45Full_TargetVersion' was not defined
      Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
      Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
      Result of running operator 'ValueEqualTo' on property 'ProcessorArchitecture' and value 'IA64': false
      Result of checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe' is 'Install'
      'Microsoft .NET Framework 4.5 (x86 and x64)' RunCheck result: Install Needed
      Verifying file integrity of C:\Users\Michael\AppData\Local\Temp\VSDB273.tmp\DotNetFX45\dotNetFx45_Full_setup.exe
      WinVerifyTrust returned 0
      File trusted
      Installing using command 'C:\Users\Michael\AppData\Local\Temp\VSDB273.tmp\DotNetFX45\dotNetFx45_Full_setup.exe' and parameters ' /q /norestart /ChainingPackage FullX64Bootstrapper /lcid 1033'
      Process exited with code 3010
      Running checks for package 'Microsoft .NET Framework 4.5 (x86 and x64)', phase AfterPackage
      Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
      Read string value '4.5.50709'
      Setting value '4.5.50709 {string}' for property 'DotNet45Full_TargetVersion'
      The following properties have been set for package 'Microsoft .NET Framework 4.5 (x86 and x64)':
      Property: [DotNet45Full_TargetVersion] = 4.5.50709 {string}
      Running checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe'
      Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
      Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet45Full_TargetVersion' and value '4.5.50709': true
      Result of checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe' is 'Bypass'
      'Microsoft .NET Framework 4.5 (x86 and x64)' RunCheck result: Install Succeeded
      Status of package 'Microsoft .NET Framework 4.5 (x86 and x64)' after install is 'InstallSucceeded'
      Writing Reboot Information to 'C:\Users\Michael\AppData\Local\Temp\VSDB273.tmp\afterreboot.cfg'
      Resuming after a reboot. Original Application location: 'C:\Users\Michael\Downloads\'
      The following properties have been set:
      Property: [AdminUser] = true {boolean}

      Property: [InstallMode] = HomeSite

      {string}
      Property: [NTProductType] = 1 {int}
      Property: [ProcessorArchitecture] = AMD64 {string}

      Property: [VersionNT] = 6.1.1

      {version}

      Running checks for package 'Microsoft .NET Framework 4.5 (x86 and x64)', phase BuildList
      Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
      Read string value '4.5.50709'
      Setting value '4.5.50709

      {string}' for property 'DotNet45Full_TargetVersion'
      The following properties have been set for package 'Microsoft .NET Framework 4.5 (x86 and x64)':
      Property: [DotNet45Full_TargetVersion] = 4.5.50709 {string}

      Running checks for command 'DotNetFX45\dotNetFx45_Full_x86_x64.exe'
      Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
      Result of checks for command 'DotNetFX45\dotNetFx45_Full_x86_x64.exe' is 'Bypass'
      Running checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe'
      Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
      Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet45Full_TargetVersion' and value '4.5.50709': true
      Result of checks for command 'DotNetFX45\dotNetFx45_Full_setup.exe' is 'Bypass'
      'Microsoft .NET Framework 4.5 (x86 and x64)' RunCheck result: No Install Needed
      Launching Application.
      URLDownloadToCacheFile failed with HRESULT '-2146697211'
      Error: An error occurred trying to download 'http://downloads.atlassian.com/software/sourcetree/windows/SourceTree.application'.

            Assignee:
            Steve Streeting (Inactive)
            Reporter:
            Michael Strelan
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            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: