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  1. Sourcetree for Windows
  2. SRCTREEWIN-13904

SourceTree crashes on startup

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • None
    • 3.4.9
    • General
    • None
    • Severity 1 - Critical

      When I start SourceTree, I get the dos SSH popup then the SourceTree app appears in the back.  The SourceTree app then crashes usually before I type in the passphrase or just after.

      It took 4 attempts to start the app today.  Each of the crashes had an event log entry like the one below.

       

      Faulting application name: SourceTree.exe, version: 3.4.9.0, time stamp: 0x62875751
      Faulting module name: KERNELBASE.dll, version: 10.0.22621.457, time stamp: 0xf9b807f0
      Exception code: 0xe0434352
      Fault offset: 0x000000000008faec
      Faulting process id: 0x0x57F8
      Faulting application start time: 0x0x1D8CF40BC48EF00
      Faulting application path: C:\Users\jm\AppData\Local\SourceTree\app-3.4.9\SourceTree.exe
      Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
      Report Id: 042226f8-0b77-42a0-b99d-bf2797c509c0
      Faulting package full name: 
      Faulting package-relative application ID: 

              Unassigned Unassigned
              jm1795481514 jmdrapeau
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                Created:
                Updated:
                Resolved: