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  1. Sourcetree for Windows
  2. SRCTREEWIN-13852

SourceTree 3.4.8 keep crashing

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • None
    • 3.4.8
    • Git
    • None
    • Severity 2 - Major

    Description

      All of the sudden sourcetree crashes. So I tried uninstall, delete the 

      C:\Users

      {userName}\AppData\Local\SourceTree
      C:\Users
      {userName}

      \AppData\Local\Atlassian

      folder and reinstall. Reinstall starts but then crashes.

      Windows 11 Version 21H2 (OS buiold 22000.675)

      Faulting application name: SourceTree.exe, version: 3.4.8.0, time stamp: 0x6215d589
      Faulting module name: KERNELBASE.dll, version: 10.0.22000.675, time stamp: 0x8d5bd3da
      Exception code: 0xe0434352
      Fault offset: 0x000000000004474c
      Faulting process id: 0x6668
      Faulting application start time: 0x01d86c7eeaa5e1e7
      Faulting application path: C:\Users

      {userName}

      \AppData\Local\SourceTree\app-3.4.8\SourceTree.exe
      Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
      Report Id: 67910bba-acdc-4529-a4db-e6bdb0520982
      Faulting package full name: 
      Faulting package-relative application ID: 

      Application: SourceTree.exe
      Framework Version: v4.0.30319
      Description: The process was terminated due to an unhandled exception.
      Exception Info: System.Management.ManagementException
         at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
         at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
         at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
         at SourceTree.App..ctor()
         at SourceTree.App.Main()

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            Unassigned Unassigned
            37ddfa64d39c Frank Truong
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              Created:
              Updated:
              Resolved: