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  1. Sourcetree for Windows
  2. SRCTREEWIN-1314

Error message "The installer has insufficient privileges to access the Start Menu directory..." when updating or installing SourceTree

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    • Severity 1 - Critical

      I started with SourceTree 1.3.2 installed and wanted to update to the latest version. To do so I selected Tools > Check for Updates to begin the "auto" update process. However, during the installation the installer displayed the following error message and would not let me continue with the installation (though I could cancel it.

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      SourceTree
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      The installer has insufficient privileges to access this directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Atlassian\SourceTree. The installation cannot continue. Log on as administrator or contact your system administrator.
      ---------------------------
      Retry Cancel
      ---------------------------

      Putty nor Pageant did not appear to be running, though an SSH-Agent.exe process was. Killing that process and re-running the installation did not resolve the issue. However, I was able to resolve this by logging out and then logging back in; I did not need a full reboot.

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              Unassigned Unassigned
              ryanewtaylor ryanewtaylor
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                Created:
                Updated:
                Resolved: