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  1. Sourcetree for Windows
  2. SRCTREEWIN-11942

Unable to register in installation process

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 3.4.14
    • 3.1.3
    • None
    • None

    • Windows 10 Professional Version 10.0.17134 Build 17134

      Firefox Quantum 67.0 (64-bit) also reproduced on Chrome unknown version.

    • Severity 1 - Critical

      Going through the installer and hitting the second step where you need to register or login with existing Atlassian account, clicking Bitbucket produces the following error message after trying to go to the url below.

      This effectively prevents installation from continuing and we are unable to continue using Sourcetree.

       

      https://bitbucket.org/site/oauth2/authorize?response_type=code&client_id=HJdmKXV87DsmC9zSWB&state=authenticated&scope=account%20account:write%20team%20team:write%20repository%20repository:write%20repository:admin%20pullrequest%20pullrequest:write%20snippet%20snippet:write%20issue%20issue:write%20wiki%20email%20webhook%20project%20project:write&redirect_uri=http://localhost:34106/

        1. image-2019-06-05-13-39-53-537.png
          image-2019-06-05-13-39-53-537.png
          41 kB

            [SRCTREEWIN-11942] Unable to register in installation process

            Mukesh Kumar added a comment -

            Dear user as we can see the error "configuration misconfigured", Following steps can resolve the issue on your machine:

            • Uninstall Sourcetree using the Windows Uninstall program.
            • Delete the folders/files below before proceeding to the next step:
            • Navigate to C:\Users\<UserName>\AppData\Local and delete all Sourcetree folders and files (if any)
            • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree folders and files (if any)
            • Navigate to C:\Users\<UserName>\AppData\Roaming\Atlassian and delete all Sourcetree folders and files (if any)
            • Navigate to C:\Users\<UserName>\AppData\Local\SourceTree-Settings and delete all Sourcetree folders and files (if any)
            • Download Sourcetree for Windows and install it.

             

            We have already added a Skip button to skip the registration during installation.

            Mukesh Kumar added a comment - Dear user as we can see the error "configuration misconfigured", Following steps can resolve the issue on your machine: Uninstall Sourcetree using the Windows Uninstall program. Delete the folders/files below before proceeding to the next step: Navigate to C:\Users\<UserName>\AppData\Local and delete all Sourcetree folders and files (if any) Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree folders and files (if any) Navigate to C:\Users\<UserName>\AppData\Roaming\Atlassian and delete all Sourcetree folders and files (if any) Navigate to C:\Users\<UserName>\AppData\Local\SourceTree-Settings and delete all Sourcetree folders and files (if any) Download Sourcetree for Windows and install it.   We have already added a Skip button to skip the registration during installation.

            SapioiT added a comment -

            Not fixed. I tried using the latest version available, and it says I have to use a Bitbucket cloud account, but the Oauth redirects me to a localhost page which does not load (says "connection refused".

            SapioiT added a comment - Not fixed. I tried using the latest version available, and it says I have to use a Bitbucket cloud account, but the Oauth redirects me to a localhost page which does not load (says "connection refused".

            Andy Heinzer added a comment -

            Hi Everyone

            Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. There is currently an outage in regards to Bitbucket Cloud's OAuth tokens are not working correctly. This is the cause of the inability to login here.

            Atlassian has just updated our StatusPage about this incident that you can use to track this problem in https://bitbucket.status.atlassian.com/incidents/l50d1j43zdj9

            Once this is resolved I would expect that you should then be able to use Sourcetree without this error.

            Sorry again for the inconvenience here.

            Cheers,

            Andy

            Andy Heinzer added a comment - Hi Everyone Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. There is currently an outage in regards to Bitbucket Cloud's OAuth tokens are not working correctly. This is the cause of the inability to login here. Atlassian has just updated our StatusPage about this incident that you can use to track this problem in https://bitbucket.status.atlassian.com/incidents/l50d1j43zdj9 Once this is resolved I would expect that you should then be able to use Sourcetree without this error. Sorry again for the inconvenience here. Cheers, Andy

            Seadna Smallwood added a comment -

            No problem. Please up-vote my answer on that page if you can.

            Seadna Smallwood added a comment - No problem. Please up-vote my answer on that page if you can.

            David Lucchesi added a comment -

            Same for me, this solution worked, thanks !

            David Lucchesi added a comment - Same for me, this solution worked, thanks !

            Seadna Smallwood added a comment -

            @Brice Oliver glad to hear it!

            Seadna Smallwood added a comment - @Brice Oliver glad to hear it!

            Brice Oliver added a comment -

            @Seadna Smallwood, I used that workaround, and got SourceTree installed on the new computer.  Thanks!

            Brice Oliver added a comment - @Seadna Smallwood, I used that workaround, and got SourceTree installed on the new computer.  Thanks!

            Seadna Smallwood added a comment -

            I found a workaround:

            https://community.atlassian.com/t5/Sourcetree-questions/Cannot-setup-SourceTree-stuck-at-OAuth-authorization/qaq-p/1100327#U1100478

            Seadna Smallwood added a comment - I found a workaround: https://community.atlassian.com/t5/Sourcetree-questions/Cannot-setup-SourceTree-stuck-at-OAuth-authorization/qaq-p/1100327#U1100478

            Brice Oliver added a comment -

             I have this same issue, with the same symptoms, and same errors.

             

            Requiring an account just to install a client is crazy.  What it appears is just requiring the account during install is so that Sourcetree can be preconfigured with access to BitBucket.  That might be good if you are using BitBucket, but I'm not, so requiring an account just to preconfigure the application is crazy.

             

            At least add an optional Skip button to bypass this unneeded step.

            Brice Oliver added a comment -  I have this same issue, with the same symptoms, and same errors.   Requiring an account just to install a  client is crazy.  What it appears is just requiring the account during install is so that Sourcetree can be preconfigured with access to BitBucket.  That might be good if you are using BitBucket, but I'm not, so requiring an account just to preconfigure the application is crazy.   At least add an optional  Skip button to bypass this unneeded step.

              698877135425 Mukesh Kumar
              91903754385e Robert Ahlskog
              Affected customers:
              7 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: