Details
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Bug
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Resolution: Won't Fix
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Highest
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None
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3.1.0-beta-2899
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TL;DR: If the user.config file gets corrupted, SourceTree 1.9.6.1 will not start.
I tried to put details in my question https://answers.atlassian.com/questions/44095261
Copy/pate:
My PC (running Win 10 with latest updates) shut down hard from a sudden power off (human error).
I click on the SourceTree icon and it does ... nothing. No message. Just no start. I click on the icon, get the busy symbol for a moment, and nothing.
I did a complete uninstall and install with the latest SourceTree 1.9.6.1 with no change in behavior.
I was eventually able to solve the problem with the following (again, copy/paste):
I found that the file
\Users\<username>AppData\Local\Atlassian\SourceTree.exe_Url_<randomstring>\1.9.6.1\user.config
was corrupted. Instead of being full of XML, most of the file was full of zeroes (0x00).I copied the user.config file from the 1.9.6.0 sibling directory. I've lost some settings but SourceTree is working again.
TL;DR: If the user.config file gets corrupted, SourceTree 1.9.6.1 will not start. I tried to put details in my question https://answers.atlassian.com/questions/44095261 Copy/pate: My PC (running Win 10 with latest updates) shut down hard from a sudden power off (human error). I click on the SourceTree icon and it does ... nothing. No message. Just no start. I click on the icon, get the busy symbol for a moment, and nothing. I did a complete uninstall and install with the latest SourceTree 1.9.6.1 with no change in behavior. I was eventually able to solve the problem with the following (again, copy/paste): I found that the file \Users\<username>AppData\Local\Atlassian\SourceTree.exe_Url_<randomstring>\1.9.6.1\user.config was corrupted. Instead of being full of XML, most of the file was full of zeroes (0x00). I copied the user.config file from the 1.9.6.0 sibling directory. I've lost some settings but SourceTree is working again.
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Severity 1 - Critical
Description
TL;DR: If the user.config file gets corrupted, SourceTree 1.9.6.1 will not start.
I tried to put details in my question https://answers.atlassian.com/questions/44095261
Copy/pate:
My PC (running Win 10 with latest updates) shut down hard from a sudden power off (human error).
I click on the SourceTree icon and it does ... nothing. No message. Just no start. I click on the icon, get the busy symbol for a moment, and nothing.
I did a complete uninstall and install with the latest SourceTree 1.9.6.1 with no change in behavior.
I was eventually able to solve the problem with the following (again, copy/paste):
I found that the file
\Users\<username>AppData\Local\Atlassian\SourceTree.exe_Url_<randomstring>\1.9.6.1\user.config
was corrupted. Instead of being full of XML, most of the file was full of zeroes (0x00).
I copied the user.config file from the 1.9.6.0 sibling directory. I've lost some settings but SourceTree is working again.
