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  1. Sourcetree for Windows
  2. SRCTREEWIN-1096

SourceTree fails to start

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Details

    • Bug
    • Resolution: Duplicate
    • High
    • None
    • 1.2.3
    • General
    • None
    • Windows 8, clean install

    Description

      after a few weeks of running just fine source tree refuses to start and fails nearly silently. the problem persists after rebooting and even reinstalling the software.

      there are some errors in the windows event viewer:

      Log Name: Application
      Source: Windows Error Reporting
      Date: 03/10/2013 09:51:05
      Event ID: 1001
      Task Category: None
      Level: Information
      Keywords: Classic
      User: N/A
      Computer: AM-SEMI
      Description:
      Fault bucket -402375852, type 5
      Event Name: CLR20r3
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: sourcetree.exe
      P2: 1.2.3.0
      P3: 524414e5
      P4: System.Xml
      P5: 4.0.30319.18331
      P6: 520a36ac
      P7: 9b5
      P8: 0
      P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
      P10:

      Attached files:
      C:\Users\Semi\AppData\Local\Temp\WERC0DF.tmp.WERInternalMetadata.xml

      These files may be available here:
      C:\Users\Semi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_sourcetree.exe_2efd4f189b6ac395916eb725587d30e055c3ffe9_14e1c43b

      Analysis symbol:
      Rechecking for solution: 0
      Report ID: ef2ec30f-2c08-11e3-be80-6c3be5219596
      Report Status: 0
      Hashed bucket: 40cc9a38b675c1b51a50f2a59637f8bb
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Windows Error Reporting" />
      <EventID Qualifiers="0">1001</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2013-10-03T08:51:05.000000000Z" />
      <EventRecordID>11913</EventRecordID>
      <Channel>Application</Channel>
      <Computer>AM-SEMI</Computer>
      <Security />
      </System>
      <EventData>
      <Data>-402375852</Data>
      <Data>5</Data>
      <Data>CLR20r3</Data>
      <Data>Not available</Data>
      <Data>0</Data>
      <Data>sourcetree.exe</Data>
      <Data>1.2.3.0</Data>
      <Data>524414e5</Data>
      <Data>System.Xml</Data>
      <Data>4.0.30319.18331</Data>
      <Data>520a36ac</Data>
      <Data>9b5</Data>
      <Data>0</Data>
      <Data>IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW</Data>
      <Data>
      </Data>
      <Data>
      C:\Users\Semi\AppData\Local\Temp\WERC0DF.tmp.WERInternalMetadata.xml</Data>
      <Data>C:\Users\Semi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_sourcetree.exe_2efd4f189b6ac395916eb725587d30e055c3ffe9_14e1c43b</Data>
      <Data>
      </Data>
      <Data>0</Data>
      <Data>ef2ec30f-2c08-11e3-be80-6c3be5219596</Data>
      <Data>0</Data>
      <Data>40cc9a38b675c1b51a50f2a59637f8bb</Data>
      </EventData>
      </Event>

      Log Name: Application
      Source: Application Error
      Date: 03/10/2013 09:51:04
      Event ID: 1000
      Task Category: (100)
      Level: Error
      Keywords: Classic
      User: N/A
      Computer: AM-SEMI
      Description:
      Faulting application name: SourceTree.exe, version: 1.2.3.0, time stamp: 0x524414e5
      Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988aa6
      Exception code: 0xe0434352
      Fault offset: 0x000000000003811c
      Faulting process ID: 0x12c8
      Faulting application start time: 0x01cec015b1606042
      Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
      Faulting module path: C:\windows\system32\KERNELBASE.dll
      Report ID: ef2ec30f-2c08-11e3-be80-6c3be5219596
      Faulting package full name:
      Faulting package-relative application ID:
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2013-10-03T08:51:04.000000000Z" />
      <EventRecordID>11912</EventRecordID>
      <Channel>Application</Channel>
      <Computer>AM-SEMI</Computer>
      <Security />
      </System>
      <EventData>
      <Data>SourceTree.exe</Data>
      <Data>1.2.3.0</Data>
      <Data>524414e5</Data>
      <Data>KERNELBASE.dll</Data>
      <Data>6.2.9200.16451</Data>
      <Data>50988aa6</Data>
      <Data>e0434352</Data>
      <Data>000000000003811c</Data>
      <Data>12c8</Data>
      <Data>01cec015b1606042</Data>
      <Data>C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe</Data>
      <Data>C:\windows\system32\KERNELBASE.dll</Data>
      <Data>ef2ec30f-2c08-11e3-be80-6c3be5219596</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      </EventData>
      </Event>

      Log Name: Application
      Source: .NET Runtime
      Date: 03/10/2013 09:51:04
      Event ID: 1026
      Task Category: None
      Level: Error
      Keywords: Classic
      User: N/A
      Computer: AM-SEMI
      Description:
      Application: SourceTree.exe
      Framework Version: v4.0.30319
      Description: The process was terminated due to an unhandled exception.
      Exception Info: System.Configuration.ConfigurationErrorsException
      Stack:
      at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)
      at System.Configuration.BaseConfigurationRecord.GetSection(System.String)
      at System.Configuration.ConfigurationManager.GetSection(System.String)
      at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
      at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
      at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
      at System.Configuration.SettingsBase.GetPropertyValueByName(System.String)
      at System.Configuration.SettingsBase.get_Item(System.String)
      at System.Configuration.ApplicationSettingsBase.GetPropertyValue(System.String)
      at System.Configuration.ApplicationSettingsBase.get_Item(System.String)
      at SourceTree.App..ctor()
      at SourceTree.App.Main()

      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name=".NET Runtime" />
      <EventID Qualifiers="0">1026</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2013-10-03T08:51:04.000000000Z" />
      <EventRecordID>11911</EventRecordID>
      <Channel>Application</Channel>
      <Computer>AM-SEMI</Computer>
      <Security />
      </System>
      <EventData>
      <Data>Application: SourceTree.exe
      Framework Version: v4.0.30319
      Description: The process was terminated due to an unhandled exception.
      Exception Info: System.Configuration.ConfigurationErrorsException
      Stack:
      at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)
      at System.Configuration.BaseConfigurationRecord.GetSection(System.String)
      at System.Configuration.ConfigurationManager.GetSection(System.String)
      at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
      at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
      at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
      at System.Configuration.SettingsBase.GetPropertyValueByName(System.String)
      at System.Configuration.SettingsBase.get_Item(System.String)
      at System.Configuration.ApplicationSettingsBase.GetPropertyValue(System.String)
      at System.Configuration.ApplicationSettingsBase.get_Item(System.String)
      at SourceTree.App..ctor()
      at SourceTree.App.Main()
      </Data>
      </EventData>
      </Event>

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              sstreeting Steve Streeting (Inactive)
              823426502584 Semi Essessi
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                Created:
                Updated:
                Resolved: