Uploaded image for project: 'Sourcetree For Mac'
  1. Sourcetree For Mac
  2. SRCTREE-7889

Unable to list/view any remote repositories with Soucetree app

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • 4.1.6
    • Bitbucket
    • None
    • Severity 1 - Critical

      I just tried Sourcetree for the first time and I am unable to see or even download any remote repositories. Please see the images attached.- 

      I added my Bitbucket account and was able to authenticate. But when I tried to see or open any repositories, it does not list anything at all. I tried changing the authentication protocols but that didn't fix the issue.

      I also tried cloning a remote repositories from URL, but I get an "invalid URL" error when I try that.

            [SRCTREE-7889] Unable to list/view any remote repositories with Soucetree app

            Raman Sidarakin (Inactive) added a comment -

            Fix for this issue is available in Sourcetree 4.2.2

            Raman Sidarakin (Inactive) added a comment - Fix for this issue is available in Sourcetree 4.2.2

            jonas.whidden added a comment -

            It's been atleast 6 months since this was broken and it's still broken in 4.1.9. About to find a different app after years of using sourcetree, mac support is abysmal.

            jonas.whidden added a comment - It's been atleast 6 months since this was broken and it's still broken in 4.1.9. About to find a different app after years of using sourcetree, mac support is abysmal.

            Valentin Peralta added a comment -

            I never got an update on this and I'm still having the same issue.

            Valentin Peralta added a comment - I never got an update on this and I'm still having the same issue.

            Valentin Peralta added a comment -

            Any updates on this?

            Valentin Peralta added a comment - Any updates on this?

            Valentin Peralta added a comment - - edited

            Screenshots are located here. https://drive.google.com/drive/folders/1G4oGG1mokD1WLGvG_8FpuOHpuupVCRNO

            I am unable to to make a video and upload it but the screenshots should be more than helpful.

            I simply:

            1. Install Sourcetree on my mac (I tried latest and the previous version).
            2. Add my Bitbucket account (see screenshots).
            3. In the Sourcetree main window, I select Remote and click on the arrow before the account in order to expand it.
            4. Alternately, I also tried typing a repository name but I get the same result.

            I have also tried to clone a remote repository using the source URL but I get a "This is not a valid source path/URL" error (see image 5).

             

            Valentin Peralta added a comment - - edited Screenshots are located here. https://drive.google.com/drive/folders/1G4oGG1mokD1WLGvG_8FpuOHpuupVCRNO I am unable to to make a video and upload it but the screenshots should be more than helpful. I simply: Install Sourcetree on my mac (I tried latest and the previous version). Add my Bitbucket account (see screenshots). In the Sourcetree main window, I select Remote and click on the arrow before the account in order to expand it. Alternately, I also tried typing a repository name but I get the same result. I have also tried to clone a remote repository using the source URL but I get a " This is not a valid source path/URL " error (see image 5).  

            Arati Mohanty added a comment -

            0a7e27b263ac 

            Can you share these image using goole drive? Also requesting you to share the video and steps to reproduce the issue.

            Arati Mohanty added a comment - 0a7e27b263ac   Can you share these image using goole drive? Also requesting you to share the video and steps to reproduce the issue.

            Valentin Peralta added a comment - - edited

            I tried to add attachments but the icon disappears every time I click on it.

            Valentin Peralta added a comment - - edited I tried to add attachments but the icon disappears every time I click on it.

              Unassigned Unassigned
              0a7e27b263ac Valentin Peralta
              Affected customers:
              4 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: