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  1. Sourcetree For Mac
  2. SRCTREE-7783

Unexpected crash after upgrading to 4.1.4 version in Mac

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • None
    • 4.1.4-beta, 4.1.4
    • General
    • Severity 2 - Major

      Issue Summary

      We have received reports from some users about unexpected crashes after upgrading to 4.1.4 version in Mac. Creating this bug report to get more information and logs from users to be able to reproduce the issue.

      Steps to Reproduce

      • Upgrade to 4.1.4.

      Expected Results

      • Start Sourcetree normally and visualise your repositories.

      Actual Results

      • Crash found during application startup.

      Workaround

      Downgrade to 4.1.3 version.

            [SRCTREE-7783] Unexpected crash after upgrading to 4.1.4 version in Mac

            Raul Gomis added a comment -

            Thanks for confirming ffd2f767fd2d 👍  Happy coding! 

            Raul Gomis added a comment - Thanks for confirming ffd2f767fd2d 👍  Happy coding! 

            Nobuyuki Koshi added a comment - - edited

            Thank you for your support.

            version 4.1.5 Japanese translate is work, no problem.

            Nobuyuki Koshi added a comment - - edited Thank you for your support. version 4.1.5 Japanese translate is work, no problem.

            Raul Gomis added a comment -

            Hi 763f2c2646e6 ,

            Thanks for letting us know and the feedback and support to our product. Glad to hear it works for you now.

            Regards,

            Raul

            Raul Gomis added a comment - Hi 763f2c2646e6 , Thanks for letting us know and the feedback and support to our product. Glad to hear it works for you now. Regards, Raul

            tmr111116id added a comment -

            It works. Thank you!

            tmr111116id added a comment - It works. Thank you!

            Krishna Murari Jha (Inactive) added a comment -

            Hi everyone, We have released a new patch version of Sourcetree 4.1.5 with this issue fixes. Please use this link https://product-downloads.atlassian.com/software/sourcetree/ga/Sourcetree_4.1.5_241.zip in case you're unable to update the Sourcetree to 4.1.5.

            Krishna Murari Jha (Inactive) added a comment - Hi everyone, We have released a new patch version of Sourcetree 4.1.5 with this issue fixes. Please use this link  https://product-downloads.atlassian.com/software/sourcetree/ga/Sourcetree_4.1.5_241.zip  in case you're unable to update the Sourcetree to 4.1.5.

            Raul Gomis added a comment -

            Hi everyone, a quick update: 

            The team is currently working on releasing a fix for this issue. The code is completed and we are finalising the testing and will release a patch version over the next 24-48 hours. In the meantime, if you are using Japanese language, we suggest downgrading to 4.1.3 version in https://www.sourcetreeapp.com/ or switching the language to English. Apologies for the inconvenience caused.

            Raul Gomis added a comment - Hi everyone, a quick update:  The team is currently working on releasing a fix for this issue. The code is completed and we are finalising the testing and will release a patch version over the next 24-48 hours. In the meantime, if you are using Japanese language, we suggest downgrading to 4.1.3 version in https://www.sourcetreeapp.com/  or switching the language to English. Apologies for the inconvenience caused.

            Raul Gomis added a comment -

            Thanks 763f2c2646e6 . We have identified the problem and will be rolling out a patch version soon. Sorry for the inconvenience caused. 

            Raul Gomis added a comment - Thanks 763f2c2646e6 . We have identified the problem and will be rolling out a patch version soon. Sorry for the inconvenience caused. 

            tmr111116id added a comment -

            It seems to crash if the language setting is set to Japanese.
            I changed it to English and it stopped crashing.
            https://community.atlassian.com/t5/Sourcetree-questions/M1-Mac-crash-is-SourceTree-4-1-4/qaq-p/1871001

            tmr111116id added a comment - It seems to crash if the language setting is set to Japanese. I changed it to English and it stopped crashing. https://community.atlassian.com/t5/Sourcetree-questions/M1-Mac-crash-is-SourceTree-4-1-4/qaq-p/1871001

              80d8f352dcbd Krishna Murari Jha (Inactive)
              rgomis Raul Gomis
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: