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  1. Sourcetree For Mac
  2. SRCTREE-6251

Sourcetree hangs when opening repository settings

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • None
    • 3.0
    • General

    • macOS: 10.14.1

      SourceTree: 3.0.0

      Gitlab: 11.0.3

    • Severity 1 - Critical

      I have some Problems with the new Gitlab integration. I've filled out the required fields to enable extended Gitlab Integration. But now everytime I wan't to open the Repository Settings the macOS Beachball appears and SourceTree gets stuck.

            [SRCTREE-6251] Sourcetree hangs when opening repository settings

            Arati Mohanty added a comment - - edited

            Could you please share the crash logs If it crashed after sourcetree hang? Also kindly share the video of step to reproduce with us. 

            Arati Mohanty added a comment - - edited Could you please share the crash logs If it crashed after sourcetree hang? Also kindly share the video of step to reproduce with us. 

            ekloecker2 added a comment - - edited

            2566180e0bc8 Well I just tried and I could still reproduce the issue. Admittedly it seems better than before, but after I tried to go into Repo Settings several times on various repos SourceTree would still hang.

             

            Using SourceTree for Mac 4.2.10 (269)

            ekloecker2 added a comment - - edited 2566180e0bc8 Well I just tried and I could still reproduce the issue. Admittedly it seems better than before, but after I tried to go into Repo Settings several times on various repos SourceTree would still hang.   Using SourceTree for Mac 4.2.10 (269)

            Arati Mohanty added a comment -

            All, We are unable to reproduce on the latest version 4.2.9 of the app. We recommend updating the app and if the issue seems to be reproducible, submit the spin dumps along with the bug report. 

            Thanks!

            Arati Mohanty added a comment - All, We are unable to reproduce on the latest version 4.2.9 of the app. We recommend updating the app and if the issue seems to be reproducible, submit the spin dumps along with the bug report.  Thanks!

            Arati Mohanty added a comment - - edited

            87df11199045 Could you please resend the video to amohanty3@atlassian.com. We are analyzing this and update our findings here.

            Arati Mohanty added a comment - - edited 87df11199045 Could you please resend the video to amohanty3@atlassian.com. We are analyzing this and update our findings here.

            ekloecker2 added a comment -

            @Arati

            The first email didn't reach you because your email address wasn't working. It bounced with this error:

               ----- The following addresses had permanent fatal errors -----
            <amohanty3@atlassian.com>
                (reason: 550-5.2.1 The email account that you tried to reach is inactive.

            But I just tried to send you the video link again.

            ekloecker2 added a comment - @Arati The first email didn't reach you because your email address wasn't working. It bounced with this error:    ----- The following addresses had permanent fatal errors ----- <amohanty3@atlassian.com>     (reason: 550-5.2.1 The email account that you tried to reach is inactive. But I just tried to send you the video link again.

            Arati Mohanty added a comment -

            87df11199045 Could you please resend to amohanty3@atlassian.com. I haven't received any email.

            Arati Mohanty added a comment - 87df11199045 Could you please resend to amohanty3@atlassian.com. I haven't received any email.

            ekloecker2 added a comment -

            Hi @Arati,

            I sent a video of the bug to your email address amohanty3@atlassian.com , like you requested

            ekloecker2 added a comment - Hi @Arati, I sent a video of the bug to your email address amohanty3@atlassian.com , like you requested

            Arati Mohanty added a comment -

            87df11199045 We are unable to reproduce the issue in our environment with the steps provided by you, could you please share a video to the mentioned email this will help us understand better.

            Arati Mohanty added a comment - 87df11199045 We are unable to reproduce the issue in our environment with the steps provided by you, could you please share a video to the mentioned email this will help us understand better.

            Arati Mohanty added a comment -

            Please share the crash logs and video to amohanty3@atlassian.com

            Arati Mohanty added a comment - Please share the crash logs and video to amohanty3@atlassian.com

            ekloecker2 added a comment -

            @Arati Mohanty 

            I just tried, unfortunately SourceTree still crashes in version 4.2.6 when I go into Repo Settings

            ekloecker2 added a comment - @Arati Mohanty  I just tried, unfortunately SourceTree still crashes in version 4.2.6 when I go into Repo Settings

              2566180e0bc8 Arati Mohanty
              32a14c83d1b6 Ralph Pillichshammer
              Affected customers:
              9 This affects my team
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: