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  1. Sourcetree For Mac
  2. SRCTREE-6139

Source tree remote settings are displaying a red exclamation mark - for private SSH remote access

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
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    • Severity 3 - Minor

          [SRCTREE-6139] Source tree remote settings are displaying a red exclamation mark - for private SSH remote access

          Arati Mohanty made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: In Progress [ 3 ] New: Closed [ 6 ]
          Arati Mohanty made changes -
          Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]

          Arati Mohanty added a comment -

          All, We are unable to reproduce the issue in Mac and assume the issue is for Windows version of SourceTree. Kindly let us know if the issue persist in Mac. Also please share the detailed steps to reproduce the issue.

          In the meantime, We request you to kindly install/update the latest version of Mac i.e. 4.2.3 and test.

          Arati Mohanty added a comment - All, We are unable to reproduce the issue in Mac and assume the issue is for Windows version of SourceTree. Kindly let us know if the issue persist in Mac. Also please share the detailed steps to reproduce the issue. In the meantime, We request you to kindly install/update the latest version of Mac i.e. 4.2.3 and test.

          rotan_hanrahan added a comment -

          My workaround ( https://jira.atlassian.com/browse/SRCTREEWIN-10820?focusedCommentId=2664296&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2664296 ) may offer some clues to the developers.

          rotan_hanrahan added a comment - My workaround ( https://jira.atlassian.com/browse/SRCTREEWIN-10820?focusedCommentId=2664296&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2664296 ) may offer some clues to the developers.

          Tim Johnston added a comment - - edited

          I don't understand how this can be a low priority when there are 17,561 views for this issue in the Community forum.

          This irritating GUI bug has been around for years.

          Can we get this set to a higher priority?

          https://community.atlassian.com/t5/Sourcetree-questions/Red-Exclamation-Mark-on-Remote-Icon/qaq-p/1174179#U1746549

           

          UPDATE:  I was able to remove the red exclamation point by switching the Remote Account from "Generic Account" to my "Bitbucket" account".  I hope it stays on "Bitbucket Acount" because there are numerous cases reported where it switches back to generic.  
          https://community.atlassian.com/t5/Sourcetree-questions/How-to-prevent-Sourcetree-from-switching-back-to-Generic-Account/qaq-p/1222765

          Tim Johnston added a comment - - edited I don't understand how this can be a low priority when there are 17,561 views for this issue in the Community forum. This irritating GUI bug has been around for years. Can we get this set to a higher priority? https://community.atlassian.com/t5/Sourcetree-questions/Red-Exclamation-Mark-on-Remote-Icon/qaq-p/1174179#U1746549   UPDATE:  I was able to remove the red exclamation point by switching the Remote Account from "Generic Account" to my "Bitbucket" account".  I hope it stays on "Bitbucket Acount" because there are numerous cases reported where it switches back to generic.   https://community.atlassian.com/t5/Sourcetree-questions/How-to-prevent-Sourcetree-from-switching-back-to-Generic-Account/qaq-p/1222765
          Monique Khairuliana (Inactive) made changes -
          Workflow Original: JAC Bug Workflow v3 [ 3372855 ] New: SRCTREE JAC Bug Workflow [ 3737790 ]
          Monique Khairuliana (Inactive) made changes -
          Workflow Original: SourceTree Bug Workflow [ 2872907 ] New: JAC Bug Workflow v3 [ 3372855 ]
          Status Original: Open [ 1 ] New: Needs Triage [ 10030 ]

          rotan_hanrahan added a comment - - edited

          Have found this bug has gone from irritating to distracting. It is giving me the false impression that there is an error to be resolved, and the more effort I put into trying to ignore this the more likely I am going to start ignoring important flags.

          This false alert that is "crying 'wolf'" needs fixing.

          (PS I'm also on Windows, not Mac)

          I have cross-reported this onto the Windows issues list: SRCTREEWIN-10820

          rotan_hanrahan added a comment - - edited Have found this bug has gone from irritating to distracting. It is giving me the false impression that there is an error to be resolved, and the more effort I put into trying to ignore this the more likely I am going to start ignoring important flags. This false alert that is "crying 'wolf'" needs fixing. (PS I'm also on Windows, not Mac) I have cross-reported this onto the Windows issues list: SRCTREEWIN-10820

          Attila Tamas Zimler added a comment -

          I don't know from where Jira got the idea of this being the Mac version of SourceTree. I reported it from a Windows machine originally, and it is the Windows version of the SourceTree - please move the ticket accordingly.

          Attila Tamas Zimler added a comment - I don't know from where Jira got the idea of this being the Mac version of SourceTree. I reported it from a Windows machine originally, and it is the Windows version of the SourceTree - please move the ticket accordingly.
          Attila Tamas Zimler created issue -

            Unassigned Unassigned
            55cf7736e87c Attila Tamas Zimler
            Affected customers:
            6 This affects my team
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: