• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: None
• Affects Version/s: None
• Component/s: None
• Labels:

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• Environment:

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  The private remote SSH access is not expected to have remote details beside the origin path, so the optional extended integration is not configured. However, because no configuration for it, the Red exclamation mark does not disappear. Which in turn, is irritating.

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  The private remote SSH access is not expected to have remote details beside the origin path, so the optional extended integration is not configured. However, because no configuration for it, the Red exclamation mark does not disappear. Which in turn, is irritating.

[SRCTREE-6139] Source tree remote settings are displaying a red exclamation mark - for private SSH remote access

Collapse comment: Arati Mohanty added a comment - 08/Jun/2023 7:02 AM

Arati Mohanty added a comment - 08/Jun/2023 7:02 AM

All, We are unable to reproduce the issue in Mac and assume the issue is for Windows version of SourceTree. Kindly let us know if the issue persist in Mac. Also please share the detailed steps to reproduce the issue.

In the meantime, We request you to kindly install/update the latest version of Mac i.e. 4.2.3 and test.

Expand comment: Arati Mohanty added a comment - 08/Jun/2023 7:02 AM

Arati Mohanty added a comment - 08/Jun/2023 7:02 AM All, We are unable to reproduce the issue in Mac and assume the issue is for Windows version of SourceTree. Kindly let us know if the issue persist in Mac. Also please share the detailed steps to reproduce the issue. In the meantime, We request you to kindly install/update the latest version of Mac i.e. 4.2.3 and test.

Collapse comment: rotan_hanrahan added a comment - 11/Jul/2021 10:46 AM

rotan_hanrahan added a comment - 11/Jul/2021 10:46 AM

My workaround ( https://jira.atlassian.com/browse/SRCTREEWIN-10820?focusedCommentId=2664296&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2664296 ) may offer some clues to the developers.

Expand comment: rotan_hanrahan added a comment - 11/Jul/2021 10:46 AM

rotan_hanrahan added a comment - 11/Jul/2021 10:46 AM My workaround ( https://jira.atlassian.com/browse/SRCTREEWIN-10820?focusedCommentId=2664296&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2664296 ) may offer some clues to the developers.

Collapse comment: Tim Johnston added a comment - 10/Jul/2021 2:44 AM, Edited by Tim Johnston - 10/Jul/2021 3:09 AM

Tim Johnston added a comment - 10/Jul/2021 2:44 AM - edited

I don't understand how this can be a low priority when there are 17,561 views for this issue in the Community forum.

This irritating GUI bug has been around for years.

Can we get this set to a higher priority?

https://community.atlassian.com/t5/Sourcetree-questions/Red-Exclamation-Mark-on-Remote-Icon/qaq-p/1174179#U1746549

 

UPDATE:  I was able to remove the red exclamation point by switching the Remote Account from "Generic Account" to my "Bitbucket" account".  I hope it stays on "Bitbucket Acount" because there are numerous cases reported where it switches back to generic.  
https://community.atlassian.com/t5/Sourcetree-questions/How-to-prevent-Sourcetree-from-switching-back-to-Generic-Account/qaq-p/1222765

Expand comment: Tim Johnston added a comment - 10/Jul/2021 2:44 AM, Edited by Tim Johnston - 10/Jul/2021 3:09 AM

Tim Johnston added a comment - 10/Jul/2021 2:44 AM - edited I don't understand how this can be a low priority when there are 17,561 views for this issue in the Community forum. This irritating GUI bug has been around for years. Can we get this set to a higher priority? https://community.atlassian.com/t5/Sourcetree-questions/Red-Exclamation-Mark-on-Remote-Icon/qaq-p/1174179#U1746549   UPDATE:  I was able to remove the red exclamation point by switching the Remote Account from "Generic Account" to my "Bitbucket" account".  I hope it stays on "Bitbucket Acount" because there are numerous cases reported where it switches back to generic.   https://community.atlassian.com/t5/Sourcetree-questions/How-to-prevent-Sourcetree-from-switching-back-to-Generic-Account/qaq-p/1222765

Collapse comment: rotan_hanrahan added a comment - 23/Oct/2018 7:46 PM, Edited by rotan_hanrahan - 07/Nov/2018 12:26 PM

rotan_hanrahan added a comment - 23/Oct/2018 7:46 PM - edited

Have found this bug has gone from irritating to distracting. It is giving me the false impression that there is an error to be resolved, and the more effort I put into trying to ignore this the more likely I am going to start ignoring important flags.

This false alert that is "crying 'wolf'" needs fixing.

(PS I'm also on Windows, not Mac)

I have cross-reported this onto the Windows issues list: SRCTREEWIN-10820

Expand comment: rotan_hanrahan added a comment - 23/Oct/2018 7:46 PM, Edited by rotan_hanrahan - 07/Nov/2018 12:26 PM

rotan_hanrahan added a comment - 23/Oct/2018 7:46 PM - edited Have found this bug has gone from irritating to distracting. It is giving me the false impression that there is an error to be resolved, and the more effort I put into trying to ignore this the more likely I am going to start ignoring important flags. This false alert that is "crying 'wolf'" needs fixing. (PS I'm also on Windows, not Mac) I have cross-reported this onto the Windows issues list: SRCTREEWIN-10820

Collapse comment: Attila Tamas Zimler added a comment - 10/Oct/2018 9:35 PM

Attila Tamas Zimler added a comment - 10/Oct/2018 9:35 PM

I don't know from where Jira got the idea of this being the Mac version of SourceTree. I reported it from a Windows machine originally, and it is the Windows version of the SourceTree - please move the ticket accordingly.

Expand comment: Attila Tamas Zimler added a comment - 10/Oct/2018 9:35 PM

Attila Tamas Zimler added a comment - 10/Oct/2018 9:35 PM I don't know from where Jira got the idea of this being the Mac version of SourceTree. I reported it from a Windows machine originally, and it is the Windows version of the SourceTree - please move the ticket accordingly.