Adding an account via OAuth is failing in some cases

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 2.4
    • Component/s: None
    • None
    • Severity 2 - Major

      Summary

      User is adding their Bitbucket account in SourceTree via OAuth and with SSH authentication.
      Afterwards, the following error shows up, when viewing the Remote tab in SourceTree:

      Environment

      SourceTree ver 2.4 (90), maxOS Sierra 10.12.3 Beta (16D25a)

      Steps to Reproduce

      We haven't been able to reproduce this issue. A user has reported that it occurs when:

      1. They remove all entries from Keychain Access related to bitbucket.org
      2. They add their Bitbucket account in SourceTree with OAuth (and SSH authentication).
        The user has tried to add their account both from SourceTree Preferences >> tab Accounts, and also from SourceTree's repo browser >> gear >> Accounts...
      3. When the account is added, the error mentioned above appears
        (Check screen recording in comment – and additionally logs)

      Expected Results

      The account is added successfully

      Actual Results

      After the account is added, the following error appears:

        1. Screen Shot 2017-01-23 at 10.34.31.png
          68 kB
          Theodora Boudale

            Assignee:
            Unassigned
            Reporter:
            Theodora Boudale (Inactive)
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            0 Vote for this issue
            Watchers:
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              Created:
              Updated: