Hi Jason,

Thanks for your reply!

Since this is a bundled app, and you are using Jira, you can use the Jira SEN number in the next cases. The DC SSO app doesn't have a SEN for it.

I have already opened a new case on your behalf. You should receive an email in a couple of minutes.

Please let me know if you have any questions.

Cheers,

Artur

Thanks Artur! my email is jzhang3@greendotcorp.com

I checked it, it seems we are using this free app: [SSO for Atlassian Server and Data Center | Atlassian Marketplace|https://marketplace.atlassian.com/apps/1216096/sso-for-atlassian-server-and-data-center?hosting=datacenter&tab=installation]

so it seems I can't find the SEN number for "SSO for Atlassian Server and Data Center" plugin in our JSM datacenter instance.

Thanks

Jason

Hi 29c6382f49c3,

This is Artur from Jira Support. 

I can't see the screenshot. Could you please confirm your SEN number and email so we can open a support ticket on your behalf?

However, to answer your question, you can downgrade the app using the steps mentioned in this Updating apps documentation.

Cheers,
Artur

Hello Team, 

This is a support request, but when I submit the support request,

it prompt me this error:  
User '29c6382f49c3' doesn't have the 'Assign Issues' permission
here is the screenshot, could you please change this to one  support request? thanks!
 

Hello Team , could you please help on this issue? thank you very much!