Currently, when a user hits their Rovo credit limit, administrators must increase the overage amount. This process can be unintuitive and may experience propagation delays, leaving users blocked even after the limit is adjusted. The customer finds the "Enable extra usage limit" function to be "backwards" compared to other AI platforms.

 

Suggested Solution / User Requirement
Implement a "Top-Off" functionality similar to other AI platforms:

• On-Demand Purchase: Allow admins to pay a specific USD amount to immediately receive a set number of additional AI credits.

• Granular Assignment: Ability to assign these extra credits to specific users or groups.