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  1. Opsgenie
  2. OPSGENIE-898

As an admin, I would like to override past schedule entries

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      More than once, my team has forgotten to override on-call responsibilities for special events like holidays. Once that date has passed, I cannot add an override and must manually resolve the mix-up with payroll. Two potential solutions:

      • Allow managers/admins to override the past
      • Allow ICs to override the past but require manager/admin approval
      • Allow managers/admins to delete past overrides.

            [OPSGENIE-898] As an admin, I would like to override past schedule entries

            Erwin Blekkenhorst added a comment -

            Upvote from me.
            I think it's a major flaw. Mistakes are made. Even legit changes to the schedule can not be corrected afterwards. For instance, our weekly duties begin Monday mornings at 08:00. If the on-call engineer, for whatever reason, decides to hand his duty over to someone else shortly after 08:00, it shows up as an uncorrectable double handover.

            Until this is fixed, this tool should not be used for any type of payroll/financial compensation administration. Recipe for disaster. 

            Erwin Blekkenhorst added a comment - Upvote from me. I think it's a major flaw. Mistakes are made. Even legit changes to the schedule can not be corrected afterwards. For instance, our weekly duties begin Monday mornings at 08:00. If the on-call engineer, for whatever reason, decides to hand his duty over to someone else shortly after 08:00, it shows up as an uncorrectable double handover. Until this is fixed, this tool should not be used for any type of payroll/financial compensation administration. Recipe for disaster. 

              Unassigned Unassigned
              dhranj Dan Hranj
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                Created:
                Updated: