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  1. Opsgenie
  2. OPSGENIE-841

"Require Matching a user" option not available for all slack integration once "Execute command" has been enabled.

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Summary:

      If you have multiple slack integration configured, only one integration can have the "Execute command" enabled which enables this option for all slack integration.

      However, the "Require Matching a user" option is only available when "Execute command" is ticked but this feature seems to only get applied for the integration it is enabled for.

      There is no option available to enable this feature for other slack integrations. It would be ideal to have the "Require Matching a user" option available for all integration once the Execute command is enabled  for the Team.

      Workaround:

      1. Tick "Execute command" on one of the slack integration
      2. Tick "Require Matching a user" (This option will only appears once "Enable Command" is ticked)
      3. Save Integration.
      4. Untick "Execute command" (without unticking "Require Matching a user")
      5. Save integration.
      6. Go to another slack integration you want "Require Matching a user"  enabled.
      7. Follow step 1-3 and so on.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-841

            "Require Matching a user" option not available for all slack integration once "Execute command" has been enabled.

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Summary:

                If you have multiple slack integration configured, only one integration can have the "Execute command" enabled which enables this option for all slack integration.

                However, the "Require Matching a user" option is only available when "Execute command" is ticked but this feature seems to only get applied for the integration it is enabled for.

                There is no option available to enable this feature for other slack integrations. It would be ideal to have the "Require Matching a user" option available for all integration once the Execute command is enabled  for the Team.

                Workaround:

                1. Tick "Execute command" on one of the slack integration
                2. Tick "Require Matching a user" (This option will only appears once "Enable Command" is ticked)
                3. Save Integration.
                4. Untick "Execute command" (without unticking "Require Matching a user")
                5. Save integration.
                6. Go to another slack integration you want "Require Matching a user"  enabled.
                7. Follow step 1-3 and so on.

                        Unassigned Unassigned
                        ad7c4ffcfed3 Sean Suwal
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            ad7c4ffcfed3 Sean Suwal
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            2 Start watching this issue

                              Created:
                              Updated: