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  1. Opsgenie
  2. OPSGENIE-2422

Slack notifications are not triggered when alert is UnAcknowledged by the policy

      Issue Summary

      When using the Slack integration with Opsgenie, there is an issue where Slack notifications are not triggered when an alert's acknowledgment state is automatically reverted to "Unacknowledged" by the escalation policy.

      Steps to Reproduce

      1. Configure an Opsgenie escalation policy with the following setting:
        • "Repeat" is enabled, and "If the alert is not closed, revert acknowledge and seen states back on each repeat turn" is selected.
      1. Set up a Slack integration to trigger notifications for "Unacknowledged" alerts.
      1. Trigger an alert in Opsgenie and allow the escalation policy to revert the acknowledgment state back to "Unacknowledged."

      Expected Results

      A Slack notification is sent when the acknowledgment state is automatically reverted to "Unacknowledged."

      Actual Results

      No Slack notification is sent when the acknowledgment state is automatically reverted to "Unacknowledged."

      Workaround

      N/A

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-2422

            Slack notifications are not triggered when alert is UnAcknowledged by the policy

                Issue Summary

                When using the Slack integration with Opsgenie, there is an issue where Slack notifications are not triggered when an alert's acknowledgment state is automatically reverted to "Unacknowledged" by the escalation policy.

                Steps to Reproduce

                1. Configure an Opsgenie escalation policy with the following setting:
                  • "Repeat" is enabled, and "If the alert is not closed, revert acknowledge and seen states back on each repeat turn" is selected.
                1. Set up a Slack integration to trigger notifications for "Unacknowledged" alerts.
                1. Trigger an alert in Opsgenie and allow the escalation policy to revert the acknowledgment state back to "Unacknowledged."

                Expected Results

                A Slack notification is sent when the acknowledgment state is automatically reverted to "Unacknowledged."

                Actual Results

                No Slack notification is sent when the acknowledgment state is automatically reverted to "Unacknowledged."

                Workaround

                N/A

                        Unassigned Unassigned
                        eguzun@atlassian.com Egor
                        Votes:
                        2 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            eguzun@atlassian.com Egor
                            Affected customers:
                            2 This affects my team
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated: