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  1. Opsgenie
  2. OPSGENIE-1232

Incorrect functionality of Alert Actions section in Slack integration configuration and lack of explanation in the official documentation

      Issue Summary

      (yes)

      Steps to Reproduce

      1. Exactly following the slack Integration. https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/

      Expected Results

      The "bug" in the documentation is that it is not clear to a user's understanding that enabling an option, let's say "Add Tags" will allow users to add tags to the OpsGenie alert directly from the Slack notification, either by using a Slack button or the "/genie add tag" command. However, if the "Add Tags" is disabled in the Alert Actions section, nobody should be able to add tags to the alert directly from Slack.

      The clear explanation that should be in the documentation is that:

      "Alert Actions section in the Slack integration configuration determines which alert actions will be sent from Opsgenie to Slack, not the other way around. When an option, such as "add tags," is enabled, a Slack message will be sent when tags are added to an alert." 

      Actual Results

      Incorrect functionality of Alert Actions section in Slack integration configuration and lack of explanation in the official documentation

      ...
      

      Workaround

      Incorrect functionality of Alert Actions section in Slack integration configuration and lack of explanation in the official documentation.

      "Alert Actions section in the Slack integration configuration determines which alert actions will be sent from Opsgenie to Slack, not the other way around. When an option, such as "add tags," is enabled, a Slack message will be sent when tags are added to an alert." 

      Reference  OGSP-102655

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-1232

            Incorrect functionality of Alert Actions section in Slack integration configuration and lack of explanation in the official documentation

                Issue Summary

                (yes)

                Steps to Reproduce

                1. Exactly following the slack Integration. https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/

                Expected Results

                The "bug" in the documentation is that it is not clear to a user's understanding that enabling an option, let's say "Add Tags" will allow users to add tags to the OpsGenie alert directly from the Slack notification, either by using a Slack button or the "/genie add tag" command. However, if the "Add Tags" is disabled in the Alert Actions section, nobody should be able to add tags to the alert directly from Slack.

                The clear explanation that should be in the documentation is that:

                "Alert Actions section in the Slack integration configuration determines which alert actions will be sent from Opsgenie to Slack, not the other way around. When an option, such as "add tags," is enabled, a Slack message will be sent when tags are added to an alert." 

                Actual Results

                Incorrect functionality of Alert Actions section in Slack integration configuration and lack of explanation in the official documentation

                ...
                

                Workaround

                Incorrect functionality of Alert Actions section in Slack integration configuration and lack of explanation in the official documentation.

                "Alert Actions section in the Slack integration configuration determines which alert actions will be sent from Opsgenie to Slack, not the other way around. When an option, such as "add tags," is enabled, a Slack message will be sent when tags are added to an alert." 

                Reference  OGSP-102655

                        cf86d1e56d98 Juhi Duseja
                        13c55fdaeda8 Rafael Meira
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                          Created:
                          Updated:
                          Resolved:

                            cf86d1e56d98 Juhi Duseja
                            13c55fdaeda8 Rafael Meira
                            Affected customers:
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                            2 Start watching this issue

                              Created:
                              Updated:
                              Resolved: