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  1. Opsgenie
  2. OPSGENIE-1063

Alerts created with the "Responder" feature have no description

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      Problem definition

      When the Responder feature is enabled on JSM projects, the alerts are created without technical details. Example:

      View incident: https://site.atlassian.net/browse/ABC-3

      Suggested solution

      When creating alerts with Responder, map the issue description to the alert

            [OPSGENIE-1063] Alerts created with the "Responder" feature have no description

            SET Analytics Bot made changes -
            Support reference count New: 1
            Yavuz Guler made changes -
            Component/s Original: Integrations - Atlassian - JSM [ 66682 ]
            Component/s New: Incidents - Responders [ 66665 ]
            Paula Silveira made changes -
            Description Original: h3. Problem definition
            When the Responder feature is enabled on JSM projects, the alerts are created without technical details. Example:
            {code}View incident: https://opsgenie-brownbag.atlassian.net/browse/GR123-3{code}
            This is reproducible on Data Center: (yes) / (no)

            h3. Suggested solution
            When creating alerts with Responder, map the issue description to the alert             		New: h3. Problem definition
            When the Responder feature is enabled on JSM projects, the alerts are created without technical details. Example:
            {code}View incident: https://site.atlassian.net/browse/ABC-3{code}

            h3. Suggested solution
            When creating alerts with Responder, map the issue description to the alert

            Paula Silveira added a comment -

            https://getsupport.atlassian.com/browse/CES-8091

            Paula Silveira added a comment - https://getsupport.atlassian.com/browse/CES-8091
            Paula Silveira created issue -

              Unassigned Unassigned
              psilveira Paula Silveira
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              3 Vote for this issue
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                Created:
                Updated: