SSO 2.0 (SSO for Data Center) dont work as supposed, users cant sign in

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: OAuth 2.0 Client
    • None

      Hello! I have configured 2 Login Options for SSO 2.0.

      One is "Atlassian Crowd SSO," from which most users come and can log in successfully through Crowd.

      The second is "EKI SSO," which I had to create separately because there are Microsoft accounts with 2FA, and it doesn't work through Crowd, so it needs to be a separate option.

      When I enable only Atlassian Crowd SSO, everything works as intended. When I disable Atlassian Crowd SSO and enable EKI SSO, those EKI user accounts can log in successfully, and everything works fine.

      Now, when I enable both "Atlassian Crowd SSO" and "EKI SSO," and I try to log in to either Jira or Confluence, pressing the login button doesn't load these two options; it just shows a white screen without any buttons. This is a significant issue for us because half of the users cannot access their work. What could be the problem?

      Desired outcome:
      When I enable both login options, clicking the "login" button in Jira and Confluence should open a page where I can choose whether I want to log in through Crowd or through EKI SSO.

      Look at the provided screenshots:
      DesiredOutcome.PNG - Page loads as supposed, two options are visible.
      ActualOutcome.PNG - page doesent load, users cant sing in since no options are available

            Assignee:
            Unassigned
            Reporter:
            Kevin Kadakas
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              Created:
              Updated: