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  1. Atlassian Marketplace
  2. MP-53

Add-on installation fails when there is no default access group set in the product access

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    • Severity 3 - Minor
    • 10

      Issue Summary

      When customers migrate from server to cloud, one of the steps is to review groups in the product access page and set the default access group (Use Jira site import from server to cloud - Step 8)

      However, in cases where default access group is not set, the add-on installation in jira cloud will fail with the following error:

      We ran into a little trouble. it might just be a hiccup. Try again in a bit.

      Steps to Reproduce

      • Scenario:  Customer has migrated from Server to cloud and default access group is not set in the product access
      • Try to install a marketplace add-on in the instance

      Expected Results

      The add-on installation fails with UI error message stating:

      There is no default group in Jira cloud product access. Please review groups imported from server and set a default access group for each product

      Actual Results

      The add-on installation fails with the following error message which is not helpful:

      We ran into a little trouble. it might just be a hiccup. Try again in a bit.

      Workaround

      See the KB: Unable to Install any Cloud Add-ons

        1. Screenshot 2022-10-17 at 11.10.55 AM.png
          Screenshot 2022-10-17 at 11.10.55 AM.png
          117 kB

            [MP-53] Add-on installation fails when there is no default access group set in the product access

            Sean Cullinan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 880163 ]
            Sean Cullinan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 880055 ]
            Dario B made changes -
            Link New: This issue is related to ECO-85 [ ECO-85 ]
            Dario B made changes -
            Link New: This issue relates to ID-8120 [ ID-8120 ]
            pqz made changes -
            Component/s Original: Ecosystem - Marketplace [ 62392 ]
            Component/s New: DO NOT USE – placeholder for items assigned to previous component strucuture [ 73399 ]
            Key Original: JRACLOUD-76971 New: MP-53
            Support reference count Original: 47
            Project Original: Jira Cloud [ 18514 ] New: Atlassian Marketplace [ 22910 ]
            Rahul Gupta (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Rahul Gupta (Inactive) made changes -
            Attachment Original: Screenshot 2022-10-17 at 11.31.47 AM.png [ 428773 ]
            Rahul Gupta (Inactive) made changes -
            Attachment New: Screenshot 2022-10-17 at 11.31.47 AM.png [ 428773 ]
            Rahul Gupta (Inactive) made changes -
            Attachment New: Screenshot 2022-10-17 at 11.10.55 AM.png [ 428772 ]
            Rahul Gupta (Inactive) made changes -
            Remote Link New: This issue links to "Tandav Board - MC-2747 (Web Link)" [ 695290 ]

              96c7a811382f Rahul Gupta (Inactive)
              b678926ca497 Bopanna
              Affected customers:
              5 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: