Issue Summary

When attempting to add data to the “Reasons/justification for permissions” field under the Privacy and Security tab for the app where the partner encounters the following error on save:

“We are facing an issue. Please try again in some time.”

Steps to Reproduce

1. Navigate to the app’s Privacy and Security tab.

2. Enter/update the “Reasons/justification for permissions” field (and other details as needed).

3. Click Save.

4. Observe the error message (screenshot attached in this ticket for reference).

Expected Results

The Privacy and Security details are saved successfully without any errors.

Actual Result
The changes are not saved and the following error is displayed:

“We are facing an issue. Please try again in some time.”

Workaround

This behavior appears to be related to the Privacy & Security changes described here:
Privacy & Security tab improvements: new PATCH API and adjustments to Data Residency and Disk Encryption response options

Per this change, if you select “No” for the question “Does your app store End-User Data outside of Atlassian products and services?”, the disk encryption question is hidden and customers will automatically see “Not Applicable” for the disk encryption field. For some apps that process but do not store End-User Data, this can cause an error the next time you edit responses.

To reset the configuration for the impacted app, use the Web Form UI and follow these steps:

1. Open the Web Form UI for the affected app.

2. Locate the question: “Does your app store End-User Data outside of Atlassian products and services?”

3. Temporarily change the answer to “Yes”, then change it back to “No”.

4. Click Save.

After this reset, you should be able to edit and save the Privacy & Security responses without encountering the error.