Error "Hmmm.. Looks like something went wrong" when trying to install App via Centralised App management on site with custom domain

XMLWordPrintable

    • Severity 3 - Minor
    • Warranty

      Issue Summary

      When trying to install a Marketplace App for site with custom domain via centralised App management, following error is showing, but* installation is possible*:

      "Hmmm.. Looks like something went wrong, and we're not sure how to solve it! Maybe try again?"


        

      Steps to Reproduce

      1. Have a site with custom domain name.
      2. Go to an App, and click "Try for free", e.g. https://jira.site.domain.com/jira/marketplace/discover/app/com.yasoon.jira.cloud
      3. On "Select site" screen, the same site with default Atlassian URL will be shown among with error "Hmmm.. Looks like something went wrong, and we're not sure how to solve it! Maybe try again?"

      Expected Results

      Product where the App will be installed to should be shown:

      Actual Results

      No products are shown, error message is displayed

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      This error message does not prevent App installation

        1. Screenshot_2025-07-02_at_11_09_38 am.png
          169 kB
          Andrey Lazarev
        2. Screenshot 2025-07-02 at 11.21.21 am.png
          112 kB
          Andrey Lazarev
        3. Screenshot 2025-07-10 at 9.57.15 PM.png
          610 kB
          Manvendra Shaktawat
        4. Screenshot 2025-07-10 at 9.57.15 PM-1.png
          610 kB
          Manvendra Shaktawat

            Assignee:
            Manvendra Shaktawat
            Reporter:
            Andrey Lazarev
            Votes:
            2 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: