Start Trial fails across multiple sites for the same app of due to Offering relationships not created

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    • Severity 2 - Major

      Issue Summary:

      APP_DEPENDENCE with the parent product is missing for this app in CCP which should have been created during the app approval flow.

      This is causing these apps not to be able to be installed on customer site instances.

      Steps to Reproduce

      1. Attempt to Start a Trial: Navigate to the Atlassian Marketplace and attempt to start a trial for the Databricks Connector for Confluence app.
      2. Observe the Failure: The trial start process fails across multiple sites.
      3. GraphQL Request: The installation request is made using graphQL
      4. Error Response: The response contains a 409 conflict message with an internal server error classification and a status code of 500.

      Expected Results

      App should be be installed on instance and function.

      Actual Results

      The below exception is thrown

      {
          "errors": [
              {
                  "message": "409: Conflict",
      }

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            Assignee:
            Pallab Chowdhury
            Reporter:
            Yuvie Naidoo (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated: