Summary:
Marketplace Partners currently face challenges due to limited visibility into detailed license records, which are accessible to the CA team. This discrepancy leads to inefficiencies and misunderstandings regarding license durations and statuses, impacting sales and marketing efforts.

Problem Statement:
Marketplace Partners see a single license record, while the CA team has access to a detailed history, including trial periods, reactivations, and deactivations. This lack of detailed information results in unnecessary support tickets and hampers their ability to understand customer license behaviors.

Proposed Solution:
Provided Marketplace Partners with access to detailed license records similar to those available to the CA team (or close to it).

Benefits:

• Reduces the need for support tickets, saving time for both Marketplace Partners and the CA team.

• Provides Marketplace Partners with comprehensive data to enhance sales and marketing strategies.

• Improves transparency and understanding of customer license activities.