Issue Summary:

Currently, we offer a feature for UPM DC instances that allows customers to request updates from partners for specific apps if an app becomes incompatible with the Atlassian product. Once a request for an update is submitted by customers, we notify partners of these requests via email. However, in the newer versions of DC UPM (7.0.20 and later), this functionality is not working, and no emails are being sent to partners.

More details about feature: https://confluence.atlassian.com/upm/managing-incompatible-add-ons-581697544.html

Steps to Reproduce

1. Be on a DC UPM version 7.0.20 or later.

1. For installed incompatible apps, click on the Request Update button to submit a request for an app update. Currently, this will not trigger an email notification to the partner.

Expected Results

For incompatible apps if customers click on Request update it should trigger an email notifications for partners.

Actual Results

No email notifications are being sent when a customer submits a request for an update.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available