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  1. Atlassian Marketplace
  2. MP-279

Viewing churn rate report showing wrong results for few cases where we have refund transaction

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    • Minor

      Issue Summary

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      1. Go to manage partner - reports - cloud churn
      2. Churn report chart and table show wrong data if in that specific period has refund transaction

      Expected Results

      Churn report should show the correct chart and table irrespective of the period if it contains the refund or not

      Actual Results

      Churn report chart and table show wrong data if in that specific period which has refund transaction because it is also calculating the refunds while calculating the churn rate

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [MP-279] Viewing churn rate report showing wrong results for few cases where we have refund transaction

            Rajan Mayekar made changes -
            Assignee Original: Rajan Mayekar [ a73defd7e728 ] New: Rijoy Brahmakulam Lonappan [ 453ee4e3cd43 ]
            Rajan Mayekar made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            James Richards made changes -
            Labels New: ecohelp
            James Richards made changes -
            Remote Link Original: This issue links to "ECOHELP-48479 (Ecosystem Jira)" [ 966877 ] New: This issue links to "ECOHELP-48479 (Ecosystem JIRA)" [ 966877 ]
            Vinicius Benedini made changes -
            Remote Link New: This issue links to "ECOHELP-48479 (Ecosystem Jira)" [ 966877 ]
            Nipun Chawla created issue -

              453ee4e3cd43 Rijoy Brahmakulam Lonappan
              6b180d2cd7bd Nipun Chawla
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated: