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  1. Atlassian Marketplace
  2. MP-239

Customers unable to uninstall apps after a cancelled subscription.

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    • Severity 3 - Minor

      Customers are reporting to partners that they are unable to uninstall apps after a cancelled subsrciption ands appears to be linked to their billing cycle. There is a known knowledge article already on this, so it is a known issue, however it appears to be a breaking change.

      KB: [Can't uninstall apps after cancellation | Jira | Atlassian Documentation|https://confluence.atlassian.com/jirakb/can-t-uninstall-apps-after-cancellation-1369277736.html]

      You can review the latest CDAC thread here: Please allow app uninstall for cancelled subscriptions

      There is more documentation reinforcing that this is the "intentional" design...
      Apps: why uninstall button is disabled?
      How can I uninstall an app before the end of the trial period?

              be598d23989a Shreyash Krishna
              9e6ef5b5b664 Rodrigo Morette
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              70 Vote for this issue
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              61 Start watching this issue

                Created:
                Updated: