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  1. Atlassian Marketplace
  2. MP-223

Marketplace App fails to install with "Internal Server Error" after site reset from empty backup

    • Severity 3 - Minor
    • Resiliency

      Issue Summary

      Marketplace App fails to install with 500 "Internal Server Error" after site reset from empty backup.

      During migration test phase empty backup can be used to reset a site which wipes out all the content. In case there was a Marketplace App installed before the reset, it can cause inconsistency between Atlassian billing system and the site (it is still active in the billing system but does not exist on site) resulting in Marketplace App failing to install.

      Steps to Reproduce

      1. Make sure the site is billed via CCP
      2. Start trial for a Marketplace App
      3. Import empty backup to reset site 
      4. Try to install the same Marketplace App

      Expected Results

      The Marketplace App is installed

      Actual Results

      The App installation fails with 500 Internal Server Error:

      We ran into a little trouble
      Unfortunately, we're unable to process your request. Please retry again in some time.

      Workaround

      Cancel the App before resetting the site.

      Contact Atlassian Technical support to help with App reinstallation.

            [MP-223] Marketplace App fails to install with "Internal Server Error" after site reset from empty backup

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              298209891ca9 Shivam Kotak
              ae62c65efb2c Andrey Lazarev
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              0 This affects my team
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                Created:
                Updated: