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  1. Atlassian Marketplace
  2. MP-185

Enable the "Uninstall" button no matter if it's under subscription or not

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      Issue Summary

      The "Uninstall” button of user-installed apps is enabled only if a subscription is canceled.
       

      Steps to Reproduce

      1. Go to Jira Cloud > Apps > Manage your apps
      2. Check any apps in the user-installed category.

      Expected Results

      You can push the "Uninstall" button.

      Actual Results

      The "Uninstall" button is greyed out. Unless you cancel the app subscription, you can't push the "Uninstall" button.

      Workaround

      If you want to cancel the app subscription immediately to uninstall/reinstall the app, you will need to reach out to Atlassian billing team from support request.

            [MP-185] Enable the "Uninstall" button no matter if it's under subscription or not

            Bhavin Rathod made changes -
            Remote Link Original: This issue links to "ECOHELP-73638 (Ecosystem Jira)" [ 1043001 ] New: This issue links to "ECOHELP-73638 (Ecosystem JIRA)" [ 1043001 ]
            davy made changes -
            Remote Link New: This issue links to "ECOHELP-73638 (Ecosystem Jira)" [ 1043001 ]

            Andreas Krupp (catworkx) added a comment -

            Hello 7591cd6f70df ,

            I cannot believe how this is a "feature request" and that this is in the status "gathering interest". Here is what just happened with one of our customers, and I would like Atlassian to give it a good thought if this is in any way building trust with the customer or display of an "Enterprise Feature":

            • A quote could not be issued because 3rd Party Apps could not be deleted
            • As a result we had to open a ticket to request the immediate deletion of the 3rd Party Apps
            • That in turn required "data access" to the customer site - which is hardly understandable
            • The deletion of the 3rd Party required a downtime of the site for up to 15 minutes

            Really? A downtime to "uninstall" a 3rd Party App? Ladies and Gentlemen, please fix this, because it is a bug and a regression from expected behavior and on top of that impacting users to work.

            Best regards & thank you for your consideration!

            Andreas Krupp (catworkx) added a comment - Hello 7591cd6f70df , I cannot believe how this is a "feature request" and that this is in the status "gathering interest". Here is what just happened with one of our customers, and I would like Atlassian to give it a good thought if this is in any way building trust with the customer or display of an "Enterprise Feature": A quote could not be issued because 3rd Party Apps could not be deleted As a result we had to open a ticket to request the immediate deletion of the 3rd Party Apps That in turn required "data access" to the customer site - which is hardly understandable The deletion of the 3rd Party required a downtime of the site for up to 15 minutes Really? A downtime to "uninstall" a 3rd Party App? Ladies and Gentlemen, please fix this, because it is a bug and a regression from expected behavior and on top of that impacting users to work. Best regards & thank you for your consideration!
            Daniel made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1023850 ]
            Nipun Chawla made changes -
            Link Original: This issue was cloned as MP-375 [ MP-375 ]
            Nipun Chawla made changes -
            Link New: This issue was cloned as MP-375 [ MP-375 ]
            Andrew T (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1013603 ]

            Nivedita Venkateswaran added a comment -

            https://getsupport.atlassian.com/browse/CA-3460479 

            Nivedita Venkateswaran added a comment - https://getsupport.atlassian.com/browse/CA-3460479  

            Daniel Carvajal added a comment -

            I would like to second on the above, Im now a week and a half in waiting on a reply from Atlassian support just to reinstall the app which should be a common/normal support operation. Please help! it used to be a simple task.

            Daniel Carvajal added a comment - I would like to second on the above, Im now a week and a half in waiting on a reply from Atlassian support just to reinstall the app which should be a common/normal support operation. Please help! it used to be a simple task.
            Der Lun made changes -
            Remote Link Original: This issue links to "ECOHELP-48744 (Ecosystem Jira)" [ 953757 ] New: This issue links to "ECOHELP-48744 (Ecosystem JIRA)" [ 953757 ]

              7591cd6f70df Samridhi Tyagi
              c50d76e5ac97 Mio Otsuki (Inactive)
              Votes:
              53 Vote for this issue
              Watchers:
              56 Start watching this issue

                Created:
                Updated: