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  1. Atlassian Marketplace
  2. MP-117

Not possible to install the JMWE

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    • Severity 3 - Minor
    • 1

      Issue Summary

      When you try to install the JMWE you get an error:

      We ran into a little trouble

      It might just be a hiccup. Try again in a bit

      And it's not possible to install

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Go to Jira Software
      2. Search for JMWE
      3. Click install

      Expected Results

      The app should have been installed.

      Actual Results

      Error pop up on the page:

      The below exception is thrown in the xxxxxxx.log file:
      Developer toll response 

      Request URL: [https://lzanchet.atlassian.net/rest/plugins/1.0/com.innovalog.jmwe.jira-misc-workflow-extensions/marketplace]
Request Method: GET
Status Code: 404 
Remote Address: 185.166.143.38:443
Referrer Policy: same-origin

      Splunk stack trace

          ]
     msg: No value present
     stack: java.util.NoSuchElementException: No value present
	at java.util.Optional.get(Unknown Source)
	at com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonManager.installConnectAddon(ConnectAddonManager.java:206)
	at com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonInstaller.install(ConnectAddonInstaller.java:329)
	at com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonInstaller.install(ConnectAddonInstaller.java:188)
	at com.atlassian.plugin.connect.plugin.lifecycle.upm.ConnectUPMInstallHandler.installPlugin(ConnectUPMInstallHandler.java:126)
	at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:109)
	at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:94)

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Screen_Shot_2022-09-22_at_11_45_50.png
          Screen_Shot_2022-09-22_at_11_45_50.png
          11 kB

            [MP-117] Not possible to install the JMWE

            pqz made changes -
            Component/s Original: Marketplace - App Distribution [ 70845 ]
            Component/s New: DO NOT USE – placeholder for items assigned to previous component strucuture [ 73399 ]
            Key Original: JRACLOUD-79827 New: MP-117
            Support reference count Original: 3
            Project Original: Jira Cloud [ 18514 ] New: Atlassian Marketplace [ 22910 ]
            Anusha Rutnam made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Aleksei added a comment -

            hi all.

            My problem was solved after I connected Paypal to Jira

            Aleksei added a comment - hi all. My problem was solved after I connected Paypal to Jira
            Anjali Chawla made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]

            Manju added a comment -

            Can you please check if this is now working? We have made some config changes and expect them to be resolved now. Thanks!

            Manju added a comment - Can you please check if this is now working? We have made some config changes and expect them to be resolved now. Thanks!

            Zephyr QA added a comment -

            Hi Guys,

            we are seeing the same issue for Capture for Jira addon 

             

            https://capture-317-upgrade-test.atlassian.net/rest/plugins/1.0/apps/install-subscribe?addonKey=com.atlassian.bonfire.plugin

            Getting error 

            {"errorMessage":"billing-api-gateway","subCode":"cofs.billingApi.exception"}

             

            Zephyr QA added a comment - Hi Guys, we are seeing the same issue for Capture for Jira addon    https: //capture-317-upgrade-test.atlassian.net/ rest /plugins/1.0/apps/install-subscribe?addonKey=com.atlassian.bonfire.plugin Getting error  { "errorMessage" : "billing-api-gateway" , "subCode" : "cofs.billingApi.exception" }  
            SET Analytics Bot made changes -
            UIS New: 1

            maxime manseau added a comment -

            Hi guys, 
            We are facing the same issue with Zest app. Here is an overview of the issue: https://share.hellozest.io/vqu0aB

            maxime manseau added a comment - Hi guys,  We are facing the same issue with Zest app. Here is an overview of the issue: https://share.hellozest.io/vqu0aB
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2

              Unassigned Unassigned
              78538e785fe1 Lígia Zanchet
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: