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Bug
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Resolution: Fixed
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High
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None
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None
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None
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9
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Severity 2 - Major
Issue Summary
Custom field date picker value will be different value(one day ahead) when migrating with Site Import
Steps to Reproduce
JSW Server Environment: system timezone=Asia/Tokyo
1.Export XML Site Backup in Jira Server.
2.Add new Jira Software site to existing organization
3.Import XML Site Backup to Jira Cloud.
4.After import to Jira Cloud, the custom field date picker value is different value(one day ahead) from Server one.
Note: When importing XML Site Backup to new Jira Software site with new organization, this bug doesn't happen.
Expected Results
Custom field date picker value will be migrated in actual date value.
Actual Results
Custom field date picker value will be one day ahead
Notes
In some cases, we found that the target Cloud site has the wrong maintenance windows set. Example: the maintenance windows is set to UTC instead of Asia/Tokyo.
If this is the case, we can workaround it by"
1. Contact Atlassian Support to verify/update the maintenance window
2. Run a new site import
Workaround
Workaround 1: create the new JSW site with new organization
- Create new Jira Software site with new organization
Workaround 2: make new XML Site Import file in Jira Cloud
- use Workaround 1 and success migration in Jira Cloud
- Make new XML Site Import file from Jira Cloud
- Use the new XML Site Import file
- relates to
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JRACLOUD-65305 Cloud import does not record entries timezone correctly (change items, issue created dates, etc.)
- Closed
- causes
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MOVE-91897 Loading...