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  1. Migration Platform
  2. MIG-840

Custom field date picker value will be different value(one day ahead) when migrating with XML Site Import to existing organization

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Details

    • 8
    • Severity 2 - Major

    Description

      Issue Summary

      Custom field date picker value will be different value(one day ahead) when migrating with Site Import

      Steps to Reproduce

      JSW Server Environment: system timezone=Asia/Tokyo

      1.Export XML Site Backup in Jira Server.
      2.Add new Jira Software site to existing organization
      3.Import XML Site Backup to Jira Cloud.
      4.After import to Jira Cloud, the custom field date picker value is different value(one day ahead) from Server one.

      Note: When importing XML Site Backup to new Jira Software site with new organization, this bug doesn't happen.

      Expected Results

      Custom field date picker value will be migrated in actual date value.

      Actual Results

      Custom field date picker value will be one day ahead

      Notes

      In some cases, we found that the target Cloud site has the wrong maintenance windows set. Example: the maintenance windows is set to UTC instead of Asia/Tokyo.
      If this is the case, we can workaround it by"
      1. Contact Atlassian Support to verify/update the maintenance window
      2. Run a new site import

      Workaround

      Workaround 1: create the new JSW site with new organization

      Workaround 2: make new XML Site Import file in Jira Cloud

      • use Workaround 1 and success migration in Jira Cloud
      • Make new XML Site Import file from Jira Cloud
      • Use the new XML Site Import file

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              Unassigned Unassigned
              ff3967e4ed5f Ryoji Takata
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              Dates

                Created:
                Updated: