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  1. Migration Platform
  2. MIG-814

Apps with only Data Center and Cloud versions do not appear with correct data in App Assessment

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • None
    • None
    • Minor

      Issue Summary

      Apps that have only a Data Center and Cloud listing in Marketplace do not appear correctly in App Assessment for Exists in Cloud and Can Be Migrated columns, even if the data is correct in Marketplace. 

      Here we can see the app app.jxl has an entry in Maketplace for the /migration endpoint.

      $ curl --silent 'https://marketplace.atlassian.com/rest/2/addons/app.jxl/migration' | jq '.'
      {
        "vendorId": 1219648,
        "addonKey": "app.jxl",
        "addonName": "JXL - Spreadsheet Table Issue Editor for Jira",
        "cloudAddonKey": "app.jxl",
        "cloudVersionAvailability": "PUBLIC",
        "cloudVersionDevelopmentRoadmap": "https://jxl.app/docs/roadmap",
        "featureDifferenceDocumentation": "https://jxl.app/help/migration/features",
        "migrationDocumentation": "https://jxl.app/help/migration/paths",
        "cloudMigrationAssistantCompatibility": "1.0.0"
      }
      

      We can confirm the versions available with

      $ curl --silent 'https://marketplace.atlassian.com/rest/2/addons/app.jxl?application=jira&hosting=datacenter&withVersion=true' | jq '._embedded.version.deployment'
      {
        "server": false,
        "cloud": false,
        "connect": false,
        "autoUpdateAllowed": false,
        "permissions": [],
        "dataCenter": true,
        "dataCenterStatus": "compatible"
      } 

      However in the Cloud Migration Assistants, they only uses hosting=server, and doesn't check the datacenter value for hosting when aggregating the marketplace data. 

      Steps to Reproduce

      1. In Marketplace have an app that only has DataCenter and Cloud entries
      2. Install the app in a Data Center instance of Jira or Confluence
      3. Go to App Assessment in the relevant CMA and check the values for Exists in cloud and Can be migrated

      Expected Results

      Exists in cloud and Can be migrated are correctly populated based on the information in https://developer.atlassian.com/platform/app-migration/app-assessment-UI/ .

      Actual Results

      Exists in cloud and Can be migrated show as .

      Workaround

      Ensure you app has an entry for server in Marketplace.

            [MIG-814] Apps with only Data Center and Cloud versions do not appear with correct data in App Assessment

            Owen made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4207605 ] New: Mig Bug Workflow v3 [ 4527347 ]
            Thomas Connally made changes -
            Remote Link Original: This issue links to "CME-1726 (Jira)" [ 579086 ] New: This issue links to "CME-1726 (Hello Jira)" [ 579086 ]
            Thomas Connally made changes -
            Remote Link Original: This issue links to "CMP-2883 (Jira)" [ 579085 ] New: This issue links to "CMP-2883 (Hello Jira)" [ 579085 ]
            Benedy (Inactive) made changes -
            Remote Link New: This issue links to "MOVE-84900 (Atlassian Support System)" [ 665067 ]
            Benedy (Inactive) made changes -
            Remote Link New: This issue links to "MOVE-86601 (Atlassian Support System)" [ 665065 ]

            Alex added a comment -

            Hi 74700d9b524c - Good to hear from you. Sorry about the trouble you experienced with the App Assessment table earlier. Glad we were able to get it fixed! Perhaps I can shed some light on the labeling system. We've combined labels for "unknown" and "low" migration success rates under a single label ("Stage 1") because it reduces complexity for our customers in understanding what the labels mean and how they should proceed. In both scenarios, where the migration success rate is "unknown" or "low" we recommend that our customers proceed with caution (meaning thoroughly test the migration path). It is not meant to be an assessment of the app, nor the vendor. Please let us know if any of your customers have understood otherwise, so that we can help sort it out.

            Thanks,
            akassab
            Product Manager, Atlassian Cloud Migrations

            Alex added a comment - Hi 74700d9b524c - Good to hear from you. Sorry about the trouble you experienced with the App Assessment table earlier. Glad we were able to get it fixed! Perhaps I can shed some light on the labeling system. We've combined labels for "unknown" and "low" migration success rates under a single label ("Stage 1") because it reduces complexity for our customers in understanding what the labels mean and how they should proceed. In both scenarios, where the migration success rate is "unknown" or "low" we recommend that our customers proceed with caution (meaning thoroughly test the migration path). It is not meant to be an assessment of the app, nor the vendor. Please let us know if any of your customers have understood otherwise, so that we can help sort it out. Thanks, akassab Product Manager, Atlassian Cloud Migrations
            James Richards made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            Hi Team,

            With the release of CCMA 3.3.1 this issue is now resolved for both JCMA and CCMA. Please ensure you have updated to the latest version.

            Regards,
            James.

            James Richards added a comment - Hi Team, With the release of CCMA 3.3.1 this issue is now resolved for both JCMA and CCMA. Please ensure you have updated to the latest version. Regards, James.

            Hi James and David. I can confirm our app is now listed with icon and tick marks.

            The "Can be migrated" check now has a grey "Stage 1" tick for "unknown or low migration success", which imho is an unnecessarily vendor hostile assessment. I mean what is it, unknown or low? Understandable that you want to indicate either/both to customers but why mix them like this? I can't imagine a technical reason. But this is a separate issue I guess.

            Daniel Franz - JXL added a comment - Hi James and David. I can confirm our app is now listed with icon and tick marks. The "Can be migrated" check now has a grey "Stage 1" tick for "unknown or low migration success", which imho is an unnecessarily vendor hostile assessment. I mean what is it, unknown or low? Understandable that you want to indicate either/both to customers but why mix them like this? I can't imagine a technical reason. But this is a separate issue I guess.

            Hello Team,

            With the recent release of JCMA 1.6.5 this issue has now been resolved in Jira. This issue will be for CCMA in the next release.

            Regards,
            James.

            James Richards added a comment - Hello Team, With the recent release of JCMA 1.6.5 this issue has now been resolved in Jira. This issue will be for CCMA in the next release. Regards, James.

              jrichards@atlassian.com James Richards
              jrichards@atlassian.com James Richards
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: