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  1. Migration Platform
  2. MIG-604

Post migration from Jira Server to Cloud, we found issues missing in Kanban board

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    • 31
    • Severity 2 - Major

    Description

      Issue Summary

      • Perform migration from Jira Server to Jira Cloud, you will find few issues(all Epics) missing in the Kanban boards with no Backlog, and to fix this, you will have to remap the issue status to Kanban backlog and then back to its original status.

      Steps to Reproduce

      1. Perform migration of issues from Jira server to cloud.
      2. You can notice in some of the projects, there are issues(of Epic Issuetype) missing.
      3. Under Board settings > Columns > Status(case count will be correct) however, in the board, the issue count will not match.

      For example, In the "To Do" status, you have 8cases, but in the board under the "To Do" column, you will find only 7cases. The missing case can be searched in the Global issue search only and not in the quick search.

      Expected Results

      • All the issues must be seen in the board's post-migration.

      Actual Results

      • Some of the issues(Epics) are missing from the board.

      Workaround

      To fix a Board, you will have to move any status to the Kanban backlog column and then back to its original column. If many boards are affected, then reach out to Support team.

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              9da662708c32 izaborovets
              8f30444007a4 Bernice
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                Created:
                Updated:
                Resolved: