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  1. Migration Platform
  2. MIG-528

Space Import to Confluence Cloud might fail with 'Failed to call to IDP to invite user' timeout

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Details

    • 13
    • Severity 2 - Major

    Description

      Issue Summary

      Similar to MIG-52 but caused by a timeout rather than an explicit invalid email

      Import with Cloud Migration Assistant for Confluence fails if timeout is hit on InviteUserIdentityPlatformCommand

      Steps to Reproduce

      1. Use Cloud Migration Assistant for Confluence app to migrate
      2. Timeout is hit 

      Expected Results

      Space import proceed or if a timeout is hit, a retry is done. 

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      com.atlassian.confluence.importexport.v2.ImportExportException: com.atlassian.confluence.importexport.v2.ImportExportException: com.atlassian.confluence.importexport.v2.ImportExportException: java.lang.RuntimeException: Failed to call to IDP to invite user
      com.atlassian.confluence.importexport.v2.space.ImportSpaceProcessor.processImport(ImportSpaceProcessor.java:156)
      com.atlassian.confluence.importexport.v2.space.ImportSpaceProcessor.processImport(ImportSpaceProcessor.java:67)
      
      
      Caused by: com.atlassian.confluence.importexport.v2.ImportExportException: com.atlassian.confluence.importexport.v2.ImportExportException: java.lang.RuntimeException: Failed to call to IDP to invite user
      com.atlassian.confluence.importexport.v2.xml.ImportXmlDataExtractor.runImportForOneSpace(ImportXmlDataExtractor.java:225)
      
      
      Caused by: com.atlassian.confluence.importexport.v2.ImportExportException: java.lang.RuntimeException: Failed to call to IDP to invite user
      com.atlassian.confluence.importexport.v2.ImportProcessor.processFileImport(ImportProcessor.java:320)
      
      
      Caused by: java.lang.RuntimeException: Failed to call to IDP to invite user
      com.atlassian.confluence.importexport.impl.DefaultEmailAaidMapper.invite(DefaultEmailAaidMapper.java:97)
      
      
      Caused by: com.netflix.hystrix.exception.HystrixRuntimeException: InviteUserIdentityPlatformCommand timed-out and no fallback available.
      
      Caused by: java.util.concurrent.TimeoutException: 
      com.netflix.hystrix.AbstractCommand.handleTimeoutViaFallback(AbstractCommand.java:997)
      com.netflix.hystrix.AbstractCommand.access$500(AbstractCommand.java:60)
      com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:609)
      
      

      Workaround

      Retrying the migration might help

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            Unassigned Unassigned
            ajean Andy J.
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            Dates

              Created:
              Updated: