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  1. Migration Platform
  2. MIG-380

Import fails if CSV file is bigger than around 22 MB

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      Issue Summary

      You can control the max file size for CSV imports by modifying the Attachments settings, as shown below in the file picker section:

      Currently, even though the CSV file's size is under the acceptable size as it was configured, Jira won't proceed with the upload, showing an error message if the file is bigger than around 22 MB:

      "Cannot attach file <file_name.csv>: You do not have permission to attach a file to the issue."

      Steps to Reproduce

      Expected Results

      Jira will upload the file if it is smaller than the max size that was configured in the Attachments section.

      Actual Results

      Jira fails to upload the file, presenting an error message.

      Workaround

      Reduce the size of the file to 22MB or lower.

        1. Screen Shot 2020-10-13 at 16.40.58.png
          58 kB
          Fábio W. [Atlassian]
        2. Screen Shot 2020-10-13 at 16.41.56.png
          52 kB
          Fábio W. [Atlassian]

              Unassigned Unassigned
              fbeck Fábio W. [Atlassian] (Inactive)
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                Created:
                Updated:
                Resolved: