Automation smart values are case sensitive

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      Problem Definition

      Currently JCMA migrates and map the smart values only if they are in lower case.
      If the smart values are mixed (lower and upper case) then cloud import will not map with the value on cloud.

      Working:
      Input smart value issue.fields.customfield_10675
      Result from this remapper issue.fields.customfield_10656

      Not working:
      Input smart value issue.fields.Customfield_10675, Issue.Fields.customfield_10675
      Result from this remapper issue.fields.Customfield_10675, Issue.Fields.customfield_10675

      Suggested Solution

      • Treat all the smart values as non case sensitive.
      • Import the smart values with cloud remapper id.

      Why This Is Important

      • Automation rules will not work due to such fields with id does not exists on cloud.

      Workaround

      • Rename all the smart values on DC to lower case prior to the migration.

              Assignee:
              Unassigned
              Reporter:
              Venkatesan
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                Created:
                Updated: