Problem:

When copying data to Atlassian cloud via Liberty Admin Hub, the Copy Data process can get stuck or fail silently without displaying any error messages or alerts on the UI.

Context & Rationale

As Admin Hub HCMA transitions to a self-serve model, customers and partners manage replication directly. Without automated error reporting or status updates, users are left unaware of underlying failures, delaying troubleshooting and resolution by Atlassian Migration Support.

Requested Change:

• Display clear, descriptive error notifications whenever replication gets stuck or fails.

• Provide a warning prompt advising users to contact Atlassian Migration Support if a process stalls beyond a reasonable threshold.

Current Workaround:

If replication remains stuck for several hours, users must manually submit a ticket to Atlassian Support.