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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Liberty - UI
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None
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1
Problem:
During app migration failures, the "Re-run" option helps run the app migration again. However, the "Re-run" option is not available in the Admin Hub.
Context & Rationale
With Admin Hub HCMA transitioning to a self-serve model, customers and partners manage third-party application migrations directly. Because Atlassian does not host or manage third-party app infrastructure, users must coordinate directly with app vendors to resolve migration failures.
Once vendor-side issues are resolved, attempting a re-run frequently results in a successful migration. Providing a direct Re-run option within the Admin Hub empowers users to complete their migrations independently without unnecessary delays.
Requested Change:
Introduce a native Re-run option for failed application migrations directly within the Admin Hub user interface.
Current Workaround:
If an app migration retry is required, customers must submit a ticket to Atlassian Support to manually trigger a re-run for the affected application.