Issue Summary

JCMA does not preserve JSM customer role for users who also have product access. This causes users visible as customers in Jira DC to be missing from customer organizations in Cloud.

Steps to Reproduce

1. In Jira DC, configure users such that they:

• have product access (for example, JSW or JSM access), and
• are also JSM customers and members of a customer organization.

1. Migrate the JSM project from Jira DC to Jira Cloud using JCMA.
2. After migration, review the affected users in the Cloud customer organization and customer-facing views.

Expected Results

Users who have product access and are also JSM customers in Jira DC should retain their relevant JSM customer role and organization membership in Jira Cloud after migration.

Actual Results

Users with product access are migrated only as users. Their JSM customer role and/or customer organization membership is not preserved, so they do not appear as expected in Cloud customer organizations.

Workaround

A workaround will be added here when available. Please contact Atlassian Support if this issue is blocking your migration.