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  1. Migration Platform
  2. MIG-2247

CCMA Analytics throws "InvalidDataException: Memory is invalid. It shouldn't be a null number. Value provided null" in DC logs

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    • 18
    • Minor
    • 206

      Issue Summary

      When running CCMA, analytics will throw an error in the logs. This may be only happening with some specific browsers (e.g. Firefox)

      Steps to Reproduce

      1. Run a CCMA migration using Firefox

      Expected Results

      There is no error in the logs.

      Actual Results

      The below exception is thrown in the atlassian-confluence.log file:

      2025-04-11 14:24:06,427 INFO [http-nio-8090-exec-4] [agent.service.guardrails.BrowserMetricsService] validateMetrics Validating metrics data received from the browser.
2025-04-11 14:24:06,430 ERROR [http-nio-8090-exec-4] [v2.api.model.ExceptionConverter] convertServiceException No status code found for exception, converting to internal server error :
 -- url: /rest/migration/latest/browser-metrics | userName: <Username redacted> | referer: https://<sitename-radatced>/spaces/2011/overview | traceId: 5a3cabe73bc7df12
com.atlassian.migration.agent.service.guardrails.InvalidDataException: Memory is invalid. It shouldn't be a null number. Value provided null

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [MIG-2247] CCMA Analytics throws "InvalidDataException: Memory is invalid. It shouldn't be a null number. Value provided null" in DC logs

            Abhishekh Shaw added a comment -

            Migration attempt using firefox was successful using local setup. Also as mentioned by Christine, the issue was resolved with the customer.

            Attached migration done from firefox locally.

            https://www.loom.com/share/9dfcf7c7bc6644bb8f9ff18ebf2d0347?sid=8d46e961-f62b-4c2c-bc02-63b5ea9113e5

            Abhishekh Shaw added a comment - Migration attempt using firefox was successful using local setup. Also as mentioned by Christine, the issue was resolved with the customer. Attached migration done from firefox locally. https://www.loom.com/share/9dfcf7c7bc6644bb8f9ff18ebf2d0347?sid=8d46e961-f62b-4c2c-bc02-63b5ea9113e5

            Christine Box added a comment -

            Hello,

            We have seen this issue and managed to resolve this with the customer (this may be an error that reports for multiple reasons, though).

            We saw this issue when there were multiple LDAP user directories, and it was caused by either 1. having a failed synchronisation or 2. having two user directories.

             

            We disabled the second user directory with a failed sync and the CCMA worked.

            Christine Box added a comment - Hello, We have seen this issue and managed to resolve this with the customer (this may be an error that reports for multiple reasons, though). We saw this issue when there were multiple LDAP user directories, and it was caused by either 1. having a failed synchronisation or 2. having two user directories.   We disabled the second user directory with a failed sync and the CCMA worked.

              aee92b126ad5 Abhishek Shaw
              jrichards@atlassian.com James Richards
              Affected customers:
              7 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: